Gerald (Jerry) Ribeiro Email & Phone Number

New York, Ny, Us

Responsible for end to end technology for The Mintz Group, a global corporate due diligence and investigative firm.

Ramsey, Nj, Us

Senior Systems Engineer and Project Manager

Led all aspects of managing client relationships while organizing and coordinating upgrades and improvements to IT environments, including advising on current and emerging technologies. Served in CIO capacity as part of creating and overseeing budgets for supporting technical infrastructures (LAN/WAN, server migrations, domain upgrades, routers, switches, firewalls, and workstation roll-outs) across a wide array of vertical markets.

New York, Ny, Us

Accountable for overseeing national IT efforts with a $2.5M annual budget for a $100M fitness company with 24 corporate owned health clubs and multiple franchises. -Orchestrated business needs assessments, requirements gathering, software roll-outs, system upgrades, and general maintenance. Tasked with cultivating and nurturing relationships across business units and establishing standard procedures.-Significantly elevated IT service delivery by restructuring entire IT department, re-assigning roles, creating a forward-thinking culture across teams, and following internal SLAs (service level agreements).-Played a key role in positioning company for long-term operations by creating a 5-year IT roadmap, including migrating systems to a virtual environment.-Ensured IT and telecom vendors performed to contractual terms and conditions by personally managing vendor relationships for million dollar contracts.-Improved customer service scores more than 50% and SLAs 60% through a complete redesign of processes, new help desk software, and service agreement with front line business.-Supported more than 15 new location openings in Miami, San Francisco, Chicago, and New York by overseeing all aspects of IT implementations.

Us

Hired to launch IT department, including creation of new catering system, point of sales applications, and company email for an international chain of upscale restaurants. Led all aspects of information technology, including systems administration and help desk management.-Saved $65K annually by analyzing and consolidating multiple vendor contracts.-Elevated productivity for approximately 250 end users by improving LAN/WAN infrastructure, network security, cabling, inventory management, and application upgrades.-Improved internal email management across 4 worldwide locations by migrating outsourced systems to Microsoft Exchange 2003 Enterprise.-Enhanced mobile email capabilities by implementing BlackBerry Enterprise Server and migrating 100 end users.

Ramsey, Nj, Us

Led all aspects of managing client relationships while organizing and coordinating upgrades and improvements to IT environments, including advising on current and emerging technologies, for a national consulting company providing IT services to small and medium-sized businesses. Served in CIO capacity as part of creating and overseeing budgets for supporting technical infrastructures (LAN/WAN, server migrations, domain upgrades, routers, switches, firewalls, and workstation roll-outs) across a wide array of vertical markets.-Supported all key business systems and infrastructures across 250 end users and 65 servers while cultivating and nurturing relationships with client accounts.-Providing in-depth technical advice while engaging with sales executives for pre-sales support.-Mentored, coached, and developed junior staff while providing comprehensive project management leadership.

New York, Ny, Us

Provided enterprise-level IT strategy and support to small and medium businesses. Performed pre-sales technical support concerning systems architecture, implementation, and operations. Tasked with approving purchases and managing services delivered to key accounts.-Steered clients regarding systems design, planning, implementation, and operations by leading the management of multiple projects, including creating comprehensive project plans.-Ensured technical infrastructures were stable and flexible by designing, maintaining, monitoring, and troubleshooting network servers, operating systems, wide area networks, and local area networks.

Network Engineering And Data Communications, Voice And Data Communications

Non-Degree Credits, Hospitality Administration/Management