Gerald Macdonald
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Gerald Macdonald Email & Phone Number

Customer Success-My expertise in retention, empathy, CRM, conflict resolution, negotiations, and problem-solving will prevent churn and ensure an engaged lasting relationship. at ENMAX
Location: Calgary, Alberta, Canada 3 work roles 2 schools
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
ENMAX
Role
Customer Success-My expertise in retention, empathy, CRM, conflict resolution, negotiations, and problem-solving will prevent churn and ensure an engaged lasting relationship.
Location
Calgary, Alberta, Canada
Company size
1438 employees

Who is Gerald Macdonald? Overview

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Gerald Macdonald is listed as Customer Success-My expertise in retention, empathy, CRM, conflict resolution, negotiations, and problem-solving will prevent churn and ensure an engaged lasting relationship. at ENMAX, a company with 1438 employees, based in Calgary, Alberta, Canada. AeroLeads shows a matched LinkedIn profile for Gerald Macdonald.

Gerald Macdonald previously worked as Client Services Representative at Enmax and Loyalty and Retention Specialist at Telus. Gerald Macdonald holds Bachelor'S Degree, General Studies from Athabasca University.

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Email format at ENMAX

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ENMAX

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Profile bio

About Gerald Macdonald

With a robust customer relationship management and problem-solving foundation, my role as a Loyalty and Retention Specialist at Telus has been pivotal in fostering enduring client relationships. Engaging in complex negotiations and conflict resolution, my approach is defined by empathy and a performance-oriented mindset.The competencies honed over 13 years, particularly in CRM, communication, multi-tasking, and interdepartmental coordination, contributed significantly to the team's efforts in client education and resource management. The collective focus remained on delivering Client Lifetime Value and satisfaction to prevent customer churn and ensure a positive, lasting impact.

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Gerald Macdonald's current company

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ENMAX
Enmax
Customer Success-My expertise in retention, empathy, CRM, conflict resolution, negotiations, and problem-solving will prevent churn and ensure an engaged lasting relationship.
calgary, alberta, canada
Website
enmax.com
Employees
1438
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3 roles

Gerald Macdonald work experience

A career timeline built from the work history available for this profile.

Client Services Representative

Current
Enmax

Calgary, Alberta, Canada

Sep 2024 - Present

Loyalty And Retention Specialist

Telus

Calgary, Alberta, Canada

Expert training in negotiations, sales, retention, billing, CRM, multi-tasking, interdepartmental and team liaison, account and product management, client education, resource management, conflict resolution, listening and empathy skills.I understand all aspects of each Telecommunication product and the technology involved in supplying, building and.

May 2011 - Jul 2023

Area Field Manager

Uhaul Moving And Storage

Calgary, Alberta, Canada

I was the liaison between independent dealerships that had Uhaul as a side business in their neighbourhoods. I was responsible for maintaining existing relationships and prospecting the area for other potential business partners to work with the Uhaul brand of products ( Truck rentals, storage, retail moving supplies and online services). I would train.

Jul 2007 - Aug 2010
Team & coworkers

Colleagues at ENMAX

Other employees you can reach at enmax.com. View company contacts for 1438 employees →

IP Igor Prelevic P.Eng, Pmp Igor Prelevic P.Eng, Pmp Colleague at EnmaxCalgary, Alberta, Canada, Canada View → AW Alison Wood Alison Wood Colleague at EnmaxCalgary, Alberta, Canada, Canada View → CH Chi Ho Chi Ho Colleague at EnmaxCanada, Canada View → LG Lawrie Garner Lawrie Garner Colleague at EnmaxCalgary, Alberta, Canada, Canada View → SG Samantha Garn Samantha Garn Colleague at EnmaxCalgary, Alberta, Canada, Canada View → CE Chinedu Ejiofor, C.E.T. Chinedu Ejiofor, C.E.T. Colleague at EnmaxCalgary, Alberta, Canada, Canada View → BD Britainy D. Britainy D. Colleague at EnmaxCalgary, Alberta, Canada, Canada View → SM Susan Moncrieff Susan Moncrieff Colleague at EnmaxCalgary, Alberta, Canada, Canada View → DG Doug Gray Doug Gray Colleague at EnmaxCalgary, Alberta, Canada, Canada View → SB Stephen Bailie Stephen Bailie Colleague at EnmaxOkotoks, Alberta, Canada, Canada View →
2 education records

Gerald Macdonald education

Bachelor'S Degree, General Studies

Athabasca University

Applied Studies heavy in Business and Administrative courses.

Ged, High School/Secondary Diplomas And Certificates, Ged

Alberta General Education Development
FAQ

Frequently asked questions about Gerald Macdonald

Quick answers generated from the profile data available on this page.

What company does Gerald Macdonald work for?

Gerald Macdonald works for ENMAX.

What is Gerald Macdonald's role at ENMAX?

Gerald Macdonald is listed as Customer Success-My expertise in retention, empathy, CRM, conflict resolution, negotiations, and problem-solving will prevent churn and ensure an engaged lasting relationship. at ENMAX.

Where is Gerald Macdonald based?

Gerald Macdonald is based in Calgary, Alberta, Canada while working with ENMAX.

What companies has Gerald Macdonald worked for?

Gerald Macdonald has worked for Enmax, Telus, and Uhaul Moving And Storage.

Who are Gerald Macdonald's colleagues at ENMAX?

Gerald Macdonald's colleagues at ENMAX include Igor Prelevic P.Eng, Pmp, Alison Wood, Chi Ho, Lawrie Garner, and Samantha Garn.

How can I contact Gerald Macdonald?

You can use AeroLeads to view verified contact signals for Gerald Macdonald at ENMAX, including work email, phone, and LinkedIn data when available.

What schools did Gerald Macdonald attend?

Gerald Macdonald holds Bachelor'S Degree, General Studies from Athabasca University.

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