Dynamic and energetic proven leader | Academic background in Homeland Security and Emergency Management Operations | Recent training in the installation, repair, maintenance and troubleshooting computer hardware and peripherals | Built my own personal computer Competencies - Strategic Planning, Public and Motivational Speaker, Analytical Problem Solving, Compelling Presentations, Technical Writing, Basic Trainer for Peace OfficerWorks well independently, or in a group setting providing all facets of computer support | Working knowledge of networking devices and printers | Knowledge and understanding of numerous software packages and operating systems I Proven ability to Manage| Excellent analytical and problem solving skills.Tier 1 & 2 Support Training• Installed software, modified and repaired hardware and resolved technical issues• Provided base level IT support to non-technical persons• Developed quick reference guides to assist end-users with challenging software application features• Managed Windows 8 and Windows 7 workstations• Ensured that Remedy/Spice works tickets are resolved and completed• Active Directory – Account creation, Password resets, Group policies• Applied solutions by restoring broken or intermittent connections, adjusting software configuration installing patches, and rebooting systems