Utilize HR expertise to position resources and services to deliver unique HR service solutions that improves performance management while positively impacting the clients’ business. Work in tandem with client management and key decision makers to foster relationships and deliver guidance as a trusted HR Business Partner. Actively showcase depth of service and level of care expected with internal and external customers. Issue HR policy guidance, interpretation, and best practice recommendations.➡️ Reputation: Trusted HR Business Partner for 85+ clients (1,250 employees) of different industries, organizational structures, and lifecycles across the U.S.➡️ 𝗔𝗳𝗳𝗶𝗹𝗶𝗮𝘁𝗶𝗼𝗻𝘀: Member of Atlanta Service Center Southeast Fun Committee and Team Recognition Committee.

I focus on ensuring the process accuracy of 80+ clients while adhering to Insperity’s guidelines. I record and maintain employee-related information within the payroll system, including personnel changes, wage adjustments, tax withholdings changes, special withholdings, leave of absence/terminations, and other related employee data. I guarantee delivery of quality payroll service to clients by retaining the highest level of service to meet and exceed client satisfaction goals. ➡️ 𝗔𝘄𝗮𝗿𝗱 𝗪𝗶𝗻𝗻𝗲𝗿: Achieved optimal levels of personal performance to be the 1st QTR MVP nominee for yielding positive impact, 3rd QTR 2020 Star Award, and 2021 1st Quarter 2019 STAR Award for service. ➡️ 𝗗𝗲𝗹𝗶𝘃𝗲𝗿 𝗖𝗹𝗶𝗲𝗻𝘁 𝗦𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻: Maintained reputation for superb customer service scores and received praise from management regarding customer service capabilities. ➡️ 𝗦𝗽𝗲𝗰𝗶𝗮𝗹 𝗣𝗿𝗼𝗷𝗲𝗰𝘁𝘀: Selected to participate in prospect call with several sales reps and HR to introduce ADP client with company products and services. ◼️ Participated in Every Woman Works (EWW), Inc., a program emphasizing safe, therapeutic, and supportive environment where women who are facing hard times (ranging from homelessness, alcohol and drug dependency, the transition from penal systems, and employment issues) to recover and live a holistic life. ➡️ 𝗧𝗮𝗹𝗲𝗻𝘁 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗿 & 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗟𝗲𝗮𝗱𝗲𝗿: Mentoring incoming Payroll Specialist to improve professionalism and fulfilled role of Team Lead during the absence of Supervisor. ➡️ 𝗦𝗽𝗲𝗰𝗶𝗮𝗹 𝗔𝗰𝗰𝗼𝗹𝗮𝗱𝗲𝘀: Contributed to the success of clients obtaining Cares Act PPP Loan by gathering appropriate paperwork and reports needed by the respective financial institution during the loan application process. ◼️ Resource center for COVID19 related inquiries and direct zoom calls as well as webinars schedules with clients and their CPAs.

I exude best practices in customer service to connect with customers while maintaining company standards through an attractive working and shopping environment. I trained the new sales staff to emit best practices in customer service and sales to contribute to sales and attainment of long-term goals. ➡️ 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Suggested training for employees to perform clothing fitting sessions, which translated to increased sales and brand recognition.

I punctually provisioned accurate client payrolls and related reports. I maintained a working knowledge base of the Heartland applications to coordinate applicable processes. I engaged with clients through telephone, fax, and email to gather payroll data, including hours worked, salary adjustments, special payments, and employee deductions. I keyed all payroll related data needed to process client payrolls while ensuring attainment of deadlines. ➡️ 𝗘𝗱𝘂𝗰𝗮𝘁𝗼𝗿: Educated clients on various reports and products available through Heartland.

I delivered precise and well-timed solutions for incoming client calls regarding the ADPs payroll system. I partnered with peers to address customer questions regarding payroll and HR products. I investigated and rectified W2 forms, direct deposit, tax filing, and system navigation problems. ➡️ 𝗠𝗮𝘅𝗶𝗺𝗶𝘇𝗶𝗻𝗴 𝗦𝗮𝗳𝗲𝘁𝘆 𝗼𝗳 𝗖𝗹𝗶𝗲𝗻𝘁 𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻: Strengthened protection of confidential client data through aid with the implementation of additional security measures.