• Perform accounts receivable responsibilities, including in-person, online, and phone payments. • Responsible for all accounts receivable functions, including collecting payment, updating payment logs, reviewing current and past due invoices, and developing reports to analyze outstanding balances, payments received, and discrepancies.

• Provide exceptional customer service to Humana clients in a call center environment.• Perform Level 1 customer support and troubleshooting functions.• Remote into customer PCs to diagnose, troubleshoot, and resolve technical issues.• Create, escalate, and resolve incidents through Remedy ticketing system.• Cross-trained in billing (all phases), enrollment, and benefits to provide support to customers by answering questions, making modifications to customer accounts, and processing transactions.• Utilize knowledge management articles to bring support tickets to resolution.• Common Support Issues: Password Resets, Account Lockouts, Internet Explorer, Active Directory, RSA SecurID, VPN, Citrix, Microsoft Windows, Microsoft Office, printers, ActiveSync.

• Provided various technology solutions for PC and wireless devices.• Performed troubleshooting and repair on desktop, laptop, and mobile devices.

• Utilized Remedy ticketing system to create service requests and incidents.• Utilized remote access to perform troubleshooting on customer PCs.• Provided support to customers via phone, chat, and email.• Technologies used: Active Directory, RSA SecurID, ActiveSync, VPN (Cisco AnyConnect), Windows 7, Windows XP, Microsoft Office, Android/iOS devices, and printers.

• Managed computer hardware orders and service for 4 manufacturing plants.• Performed technical troubleshooting on off-site computer systems via remote access, phone, live chat, and email communication.• Supervision of 13 people, including all associated timekeeping and work performed direction.• Utilized Remedy ticketing system to create requests and service orders for technical issues and supply parts.• Responsible for ensuring accuracy of parts received and issued.• Responsible for all aspects of parts request, code 1 breakdowns, and critical incidents.• Responsible for all outside purchases of non-stock part requirements, tools, cutting/welding gases, laser gases, and all maintenance specialty requirements.• Designed and implemented process for issuing and repairing all sub-assembly parts issued and repaired in multiple manufacturing facilities.• Responsible for accounting methods and procedures used in valuating sub-assembly parts.• Member of SAP implementation team.

• Responsible for all budgets in Operations Finance summing over 300 million dollars per year.• Responsible for all cost distributions required for domestic and international allocation for costs of goods manufactured.• Responsible for all authorization requests for Capital Expenditure for all areas in operations finance including proper approval signatures and financials showing reasons for expenditure and payback period including depreciation assignments and associated change of procedure costs.• Responsible for all outside contract negotiations for entire company.

• Responsible for all Engineering Capital projects, engineering sub-ledger, and project expenses.• Responsible for all monthly actual variance analysis and budget revision reconciliations (monthly process required).• Designed and implemented engineering budgeting system which was cloned by 11 different areas due to its user friendly usage and ease in updating general ledger (allowing for all detailed budget reports to be identical to monthly general ledger reports).

• Implemented initial conversion of Auto coder General Ledger System to Computer Associates Software General Ledger package.• Maintained main corporate general ledger and 11 sub-ledger packages. Programmed all interface feeds relating to financial systems inputs and outputs: voucher record, spares parts inventory, rent calculations, cost distribution, maintenance system vehicle leasing, and travel.