Geraldine Taylor Email and Phone Number

• Reviewed small business merchant accounts to ensure proper processing practices. • Researched merchants and payors across social media platforms, google research and internal applications (skip tracing).• Investigations included geo location of payments to determine fraud or identity theft • Determined financial liability of merchant via review of financial documents.• Established processing limit based on financials• Collections of accounts hit with charge backs/fraud. • Scheduled and negotiated repayment plans• Supported remote call center with escalated risk review cases

• Daily support to remote call team• Processed refunds though Wells Fargo Merchant account, PayPal and Manual Check Refunds request directly with accounting department.• Communicated with warehouse to locate returns• Social Media engagement though Facebook, Instagram, Twitter and YouTube.

Contractor/Temp via Aerotek. Assisted customers via phone, email and chat. Verified sales calls and monitored accuracy for Quality Assurance.