• Responsible for the daily function of front office operations ensured service was smooth with complaints dealt with professionally• Responsible for planning of training of front office staff, managed to improve service effectiveness drastically after attending training• Handled complaints and service recovery of the overall guest• I also handled back-end department duties, such as night auditing, cashiering balancing and closure.

• Disseminates information/orders from the executive office proficiently to the rest of the staff.• Ensure all correspondence, faxes, emails, messages addressed to the Executive Office are handled and responded in a timely manner.• In charge of maintaining, updating and distributing minutes of meetings chaired by GM and any other meetings.• Assigned by the executive office to support the Finance & HR department to ensure smooth payroll operations as well as improve overall speed and efficiency of department and oversaw all leave the administration with the HR department.• Appointed to assist key operational HODs in administrative matters such as tabulating and highlighting quotes from vendors & suppliers.• Curated vendors & suppliers and managed lower costs as well as improve the quality of all aspects related.• Appointed to do financing of AR/AP during the absence of finance officer• Appointed to support HR in absence of HR manager (covered all HR duties for 3 months)

 Lead a team of 20 members to oversee over 70 executive service apartments In charge of daily front office operations, security as well as housekeeping department Performed proficient service recovery when needed and managed to lower the rate of complaints in hotel Responsible for training and supervising new Guest Service Officers as well as Guest Service Executives to handle Service apartment SOPs Appointed to prepare monthly reports such as Profit& Loss, Budget report, promotions, and performance appraisal  Effectively improved hygiene and quality of rooms  Oversaw all reservations, rooms inventory, checking in and out processes Constantly keep a high balance account, of which I was responsible for Responsible to prepare maintenance and repair schedule with the engineering department, effectively solving issues quickly Handled request of a tenant for application of 2nd telephone lines, internal and external phone lines request of relocating, special billing request, charging of PUB bills as well as add-on channels for tenants & inputting leasing schedule

• Oversaw all operations of the hotel, from the front office to food & beverage operations• Overall in-charge for cashier department• Providing prompt and effective service recovery when needed• In charge of conducting training for new Front Office Assistant Managers and other staffs, improving performance and quality of work• Updated OJT manually, lead and supervised the delivery of quality customer service, especially to FIT/Corporate guests and ensure that customer expectations are met or exceeded.• Planned duty roster to ensure optimum manning at all times as well as overseeing all room maintenance programs• Responsible for check-in and departure of airline crews, oversaw all aspects from delays, meals to wake up calls.• Supervised daily operations for blocking, VIP, CIP check-ins• Responsible for the welfare of President and Minister of foreign countries during their visit to Singapore for Functions held in hotel’s ballrooms• Handled daily departures and handle complaints in absence of duty manager