Geraldine Gamage Email & Phone Number

New York, United States

Greater New York City Area

• Grow store profitability from $79 million to $118 million in deposits within 10 months, a 66% growth in wallet share.• Build and improved underperforming branch and associate to top performance, achieving 6/8 KPIs within 8 months, elevating branch ranking from 807 to mid-400 bank-wide ranking.• Improved branch inadequate operational result of 81% to 100% on Branch Annual Review (BAR).• Strengthen and build new relationships by achieving 120% of goal in investment revenue.• Monitor performance and conduct daily and weekly sales meetings and huddles to evaluate and reinforce results. Set individual goals, track and monitor attainment and accountability.• Review daily/weekly/monthly financials and develop plans and objectives with regard to store profitability, cost containment, mitigating fraud losses, and increasing fee income. • Work closely with bank partners in Business banking, insurance, and investments consultation, and mortgage consultation to identify cross-sell opportunities to help develop and deepen relationships.• Observe and coach branch staff to support the development and implementation of GAIN behaviors. Reinforce key behaviors to align with needs-based sales model. Conduct weekly 10/10 meeting with staff to recognize success and identify opportunities. Develop action plans to address and correct behavioral opportunities. • Evaluate sales performance of staff.• Work closely with recruiting to attract top talent for entire North East market, serving as hiring manager overseeing 24 branch locations with open requisitions. Reviewing Montage video interviews for best talent selection.• Actively promote company mission through community involvement with financial literacy and volunteerism, identifying needs with Performance Cycles leveraging design thinking strategies emphasizing the focus on digital technology and fraud protection education.

Greater New York City Area

• Direct and participate in the opening and processing of all types of bank accounts, products and/or services. Ensure staff is adequately trained in bank service, product knowledge, compliance, and bank policies and procedures.• Supervise branch staff to ensure the operational efficiency of the branch including but not limited to proper completion of required branch proofs, maintaining quality record keeping and record retention. Prepare monthly schedule to ensure proper staffing levels for superior customer service. Handle client problems and complaints beyond the staffs’ capabilities or authorities• Work closely with branch manager to learn functions of all monthly audit reports, daily reports, performance reviews, operation matters, and problem solving techniques for effective cross-training.• Achieved adequate results on quarterly and annual branch audits.

Computer Programming

Accounting