Gerald Dagher Email & Phone Number

Florida, United States

As a Senior Product Manager at HashiCorp, I partner with close to 30 engineering teams plus partners across Sales, Account Management, Legal, Support, Finance, Product Marketing, and more. I lead the product vision and strategy for Reliability across HashiCorp R&D, driving company-wide initiatives and setting standards for how R&D approaches resilience and availability. I develop reliability requirements that guide engineering teams, and product managers while also managing executive-level escalations. Additionally, I co-chair the Blacksmiths ERG and mentor four peers to foster an environment of learning and building amazing things for tomorrow.

As a Product Manager at HashiCorp, I partner with over 18 engineering teams across HashiCorp R&D, including Infrastructure, Site Reliability Engineering (SRE), Service, and Product Engineering. I drive the reliability and disaster recovery strategy for HashiCorp Cloud, ensuring the resilience and availability of industry-leading cloud offerings like HCP Terraform and HCP Vault.

Deerfield Beach, Florida, United States

At Sentry Data Systems, I managed a B2B data exchange platform that served as the backbone of the company's SaaS offerings, enabling all products to leverage data pipelines for core functionality. In collaboration with developers, architects, and QA teams, I optimized workflows for ticket grooming, stand-ups, and user testing. In this highly regulated healthcare data analytics environment, with a strong focus on HIPAA compliance, I helped design and deliver new features in Healthcare Compliance SaaS solutions like Sentinel and Sentrex, which are now widely adopted across over 10,000 hospitals, pharmacies, and clinics in the U.S. By identifying product gaps and analyzing post-launch metrics, I ensured that our new features aligned with strategic goals and enhanced both client satisfaction and operational efficiency.

Fort Lauderdale, Florida

At AT&T, as a Senior Business Analyst, I implemented targeted coaching and development strategies to streamline workflows and reduce operational costs. I leveraged advanced analytics to evaluate performance data and user adoption, driving enhancements across AT&T U-Verse and DirecTV field operations. This resulted in improved service efficiency and customer satisfaction. By establishing rigorous procedural audits, I ensured adherence to operational controls and corporate integrity, while mentoring management-level employees to enhance their business acumen and cost-efficiency.

Statesville, North Carolina

Lenoir, Nc