Gerald Sinclair Email & Phone Number

Columbus, OH, US

United States

Provided solution consulting, adoption and brand awareness for Livevox product or suite.Acted as subject matter expert for WEM (Workforce Engagement Management) solution through production presentations, sales enablement, business consulting, demonstration and marketing content creation.Assisted with Go-to-Market strategies for the CcaaS platform.Partnered.

Columbus, Ohio, United States

* Provided sales prospects with technical consulting and brand awareness to showcase the benefits of our LV products and solutions. Maintained a high level of knowledge of products in order to provide differentiation and first class value over competitors. * Partnered with clients/prospects and internally with cross-functional teams to help architect the.

Columbus, Ohio Metropolitan Area

* Applied operational and strategic consulting practices to aid in organization's operational issues and improved their adoption and how they utilized their solutions.* Partnered with clients/prospects and internally with cross-functional teams to help architect the best strategies and solutions for client objectives.* Provided custom demonstrations and.

Columbus, Ohio Area

Work with clients by managing projects in order to consult, implement and train on their WFO solutions. My products of focus are Quality, Analytics and Surveys.

United States

* Formerly Uptivity prior to acquisition.Work with product owners to help position our products to the market. Create content that showcases specific features and benefits. Attend various field events as a spokesperson/champion for inContact WFO products. Assist sales tean with product training, panel participation and product documentation for prospects.

Columbus, Ohio Metropolitan Area

*Formerly Uptivity prior to acquisition.Supported a client portfolio of 15 SMB accounts aiding to optimize their contact centers through a consultative relationship approach resulting in a 90% retention. Showcased Uptivity's solutions in persuasive pre-sales presentations and demonstrations, achieving a closing rate of over 50%. Assisted clients with.

Columbus, Ohio Metropolitan Area

* Formerly Callcopy prior to name change.Establish ROI's for our current clients while marketing our strenghts and developments to potential clients. Work together with development to enhance our products to meet the needs of the client as well to stay abreast of changes in the industry. Train and demo our products to existing and prospects. Establish.

Educate/train clients on how to utilize the CallCopy system to maximize business initiatives. Conduct remote and onsite training sessions of the extensive CallCopy system. Consult with clients in regards to their business needs; create packages/services that will aid them in meeting those business needs.

Supervised 25-35 phone agents.Managed the day-to-day operations off the customer service agents.Worked with the Operations team with skilling agents effectively.Worked with QA team and peformed weekly evaluations to ensure highest level of customer service.Reinforced E-learning and training to decrease errors, maximize productivity and to ensurce.

• Managed six Supervisors and three departments. Insurance, Support Group, Packaging, JFM and Home products
• Maintained strong relationships with our outsource partner by being the first point of contact, held weekly calibrations and web conference meetings and visited the sites to ensure compliance with policies and.
• Played an integral role with acquiring the Fifth Third as a client to our Packaging business. An acquisition that equated to over 15 million dollars in annual revenue for the retail Packaging business.
• Maintained positive client and insurance carrier relationships by complying with contracted agreements.
• Worked with HR and recruiting on hiring and screening new candidates and employees.
• Provided accurate staffing to manage forecasted call volume using IEX Centervu and working with our Workforce department.

Bachelor Of Arts (B.A.), Theatre/Communications

Associate Of Arts (A.A.), Social Psychology

Education record

Education record

Education record