- Setting up user accounts, devices (phones, laptops, tablets) and troubleshooting associated issues- Manage and monitor MS Exchange infrastructure, Active Directory, Asset Inventory, SNMP agent monitoring, Asset Management, Office 365 and Office 365 Cloud App Security and Mobile Device Management (Hexnode, Splashtop etc)- Monitored and responded to Office 365 Defender Security alerts - Wireshark packet analysis - Virtualization with Hyper-V & Azure Virtual Machines- Ran… Show more - Setting up user accounts, devices (phones, laptops, tablets) and troubleshooting associated issues- Manage and monitor MS Exchange infrastructure, Active Directory, Asset Inventory, SNMP agent monitoring, Asset Management, Office 365 and Office 365 Cloud App Security and Mobile Device Management (Hexnode, Splashtop etc)- Monitored and responded to Office 365 Defender Security alerts - Wireshark packet analysis - Virtualization with Hyper-V & Azure Virtual Machines- Ran scripts on Command Line Interfaces; Powershell, Powershell ISE etc- Managed the IT On-boarding & Off-boarding of new employees and those leaving respectively - VolP management and troubleshooting- Worked with Cisco Meraki- Monitored Tiered 1 level security on Azure cloud platform - Provide support for internal users (over 200 of them across the Sales, Customer Care, Accounting, HR, Technician departments) for software, VPN and hardware (Printers, Desktops, Laptops, Mobile Devices) issues- Communicate with vendors and service providers (ISPs, Microsoft, Lenovo etc) to resolve issues, equipment ordering and replacement etc. Show less

-Provided prompt and courteous telephone, chat and email helpdesk support for customers, instructors, academic staff etc-Became knowledgeable in learning management & various client profiles and policies.-Learning management systemssupported:Blackboard (9.1 and WebCT Vista) and Moodle-Troubleshot basic computer issues that usually pertained to browsers, applications, network connectivity, and computer hardware.-Provided support for mobile devices and multiple mobile… Show more -Provided prompt and courteous telephone, chat and email helpdesk support for customers, instructors, academic staff etc-Became knowledgeable in learning management & various client profiles and policies.-Learning management systemssupported:Blackboard (9.1 and WebCT Vista) and Moodle-Troubleshot basic computer issues that usually pertained to browsers, applications, network connectivity, and computer hardware.-Provided support for mobile devices and multiple mobile apps.-Participated in shift rotations which included days, evenings, and weekends.-Exceeded the departmental expectations of over 80% for customer service satisfaction surveys.-Exceeded the required 90% Quality Assurance departmental expectations for support inquiries.-Logged several thousand support inquiries through phone, chat and email. Show less