Gerard Craig Email & Phone Number

London, United Kingdom

Reporting to the Network Manager of this leading supplier of IT solutions, responsibilities include:• Managing/resolving all 1st line support tickets for customers• Building/installing/configuring temporary remote networks and components• Ensuring network stability and connectivity incl. VLANS, switch configuration/port checking• Acting as on-site technician to manage and resolve any issues or complaints• Planning/delivering complex network and infrastructure projects on time, specification and budget• Working/supporting high-pressure environments incl. live Television• Ensuring exceptional levels of customer care and service• Providing advice to customers and in-depth training on the use of systemsAchievements: – Setup a secure wireless remote network and delivered on-site technical support for “Big Brother” and “Big Brother’s Bit on the Side”. Installed VOIP phones, both Windows and Mac PCs, printing functions, and patching (cabinet/outlet). Setup was completed in very short timescales to ensure next day network/system operation, in this high-pressure, live TV environment

Reporting to the client Project Managers through this market leading specialist provider of technical recruitment services, responsibilities included:• Leading the team of technical professionals in various data communications installation projects incl. on-site foreman, various cabling installations of Cat 5E, Cat 6, and Cat 6A cabling• Ensuring project timelines and milestones are met and reporting updates to the project manager• Managing any technical escalations for any problems that may impact project schedules• Liaising with the client/customer incl. on site during installations and in project meetingsAchievements:– Successfullly delivered several large commercial building cabling installations, moves, and changes, on time and to specification incl. VLAN, Cisco IP phones, structured cabling (running new cables, terminating, testing, and documentation)

Reporting to the Project Manager of this provider of cutting edge services to the UK construction and support sectors, responsibilities included:• Planning/managing/delivering small and medium projects/contracts on-site and in-line with project requirements and milestones• Ensuring adherence to all quality assurance processes and controls• Creating/maintaining detailed documentation incl. project plans, configuration/installation documents, etc• Managing/delivering comprehensive installation/cabling testing to ensure stability/connectivity incl. Fluke DTX and Waveteck Terminating, fibre optics• Investigating and resolving problems and issues• Performing a range of cabling incl. Trunking, tray & basket, Cat 6A, Krone Extensive Communications Cabinet, Cable topologies, ring/bus/star/token, telephone, multi-core, fusion splicing, Brand Rex, SystimaxAchievements:– Onsite foreman for a contract with BBC Studios, Glasgow, leading a team of 20 Data Engineers for an 18,000-outlet contract. Successfully delivered multiple phases meeting strict timescales– Led a team of 8 engineers to successfully deliver a network cabling project for Stirling High School, before the expected completion date