Oluwatoni Ogunyomade Email & Phone Number

• Utilized Cognism and Salesforce to research, prospect, and manage client data, ensuring accurate and up-to-date records.
• Shadowed experienced sales calls, learning effective techniques for handling gatekeepers and overcoming initial rejections
• Conducted cold calls to qualify leads, develop communication skills, and build confidence in client engagement.

London Area, United Kingdom

- Increased customer satisfaction by 20% by implementing feedback and proactively addressing customer concerns, resulting in repeat business.- Collaborated with team members to maintain a clean and efficient environment, enhancing operational efficiency during peak hours.- Utilised upselling techniques to increase average order value by 15%, contributing.

Nottingham, England, United Kingdom

- Achieved a 95% customer satisfaction rate by effectively resolving issues and implementing customer feedback, leading to higher customer retention.- Mentored and onboarded new hires, boosting team performance and ensuring smooth integration within the first 30 days.- Managed order deliveries, consistently exceeding customer expectations and improving.

Croydon, England, United Kingdom

- Provided top-tier customer service, efficiently assisting customers with inquiries and resolving issues, leading to a positive shopping experience and increased retention.- Promoted in-store products and special offers, driving sales and contributing to the achievement of store targets.- Addressed and resolved customer complaints, transforming potential.