Gerard Elliott Email & Phone Number

Responsible for the continuous maintenance and development of all mortgage-related systems.

Proving excellent customer service by answering telephone queries, managing expectations, and interacting with customers to ensure a positive experience. Adhering to regulatory standards and lending policies while reviewing applications and building rapport with mortgage brokers and internal teams. As a process, system, and criteria expert, I acted as a referral point for queries from underwriting specialists and negotiated the best outcome for the customer while meeting agreed SLAs and managing their case pipeline efficiently.

Managing flow within the workplace and optimise day-to-day activities. Producing and implementing strategic goals

Chester, United Kingdom

Supporting and maintaining the credit card platform. Undertaking projects, Stakeholder Engagement, Requirements Gathering, Business Strategy, and Business Process Improvement

Manchester, United Kingdom

Bringing a wealth of mortgage experience from an award-winning IFA Office, I am an underwriter with a positive approach to lending and a champion of change.Residential Underwriting:• To assess the risk, accurately underwrite and offer mortgages• Consider and evaluate the financial position and creditworthiness of all applications in order to make informed underwriting decisions, based on the client circumstances• Accurately assess the risk of an application ensuring the loan amount is affordable and sustainable with an underwriting rationale applied to each case prior to funding• Minimise the risk to the business and the applicant with a strong focus on fraud avoidance• Interpret and evaluate external credit reference agency data and undertake due diligence.Specialist Underwriting (Limited company Mortgages) • Ground floor entry to this team, regular engagement with key stakeholders, and credit policy teams to help shape and refine criteria and affordability requirements.• Collaboration with continuous improvement team, six sigma green belt achieved, Requirements Gathering, Stakeholder Engagement • Regular contact with a panel of brokers advising, coaching, and managing building relationships and business generation. • Lending done properly with a hands-on approach and warm human touch and common sense approach to banking.In the last few months with the company, I supported a team of BA's testing the platform and introduced numerous improvements for the end-users.

I have developed a strong IFA administration foundations during my time at this award winning IFA firm. Supporting clients and brokers alike, delivering excellent service and helping to support the company in its transition to paperless, involved constant stake holder engagement, whilst providing a constantly excellent service

Bachelor Of Science (Bsc), Education

Activities and Societies: Sports team Captain and Manager Cycling Club Mountaineering Club

Finance And Financial Management Services

Activities and Societies: R01 Financial services, regulation & ethics - CII R05 Financial protection - CII CF6 Mortgage advice - CII