Manage Toronto Transit Commission portfolio Manage an observation teamManage cash collection schedulingManage first line maintenanceInitiating incident and change management processes and supporting additional diagnostic activitiesTrending and other analysis for understanding impact of issues Coordinating the resolution of operational issues and problems with clients, stakeholders and other vendors, ensuring the PRESTO position is properly presented and protectedActing as a customer-facing ambassador of PRESTO and providing knowledgeable information and advice to customers Acting as a quality brand ambassador of PRESTO regarding the consistency of the level of service provided at the call centre through remote monitoring of inbound calls against established expectations Supporting assist, access and event initiativesSupporting PRESTO’s implementation activitiesBusiness acceptance testing leadPCI compliance requirement lead

My role as a Temp varies from assignment to assignment. I do office and technology support. I have worked with Access Research and Minister of Natural Resources and Forestry so far as part of my assignment.Answer general phone inquiries using a professional and courteous mannerDirect phone inquires to the appropriate staff membersGreet clients/suppliers/visitors to the organization in a professional and friendly mannerUse computer word processing, spreadsheet, and database software to prepare reports, memos, and documentsSort incoming mail, faxes, and courier deliveries for distributionPrepare and send outgoing faxes, mailForward incoming general e-mails to the appropriate staff memberForward voice mail from the general mailbox to the appropriate staff memberPurchase, receive and store the office supplies ensuring that basic supplies are always availableCode and file material according to the established proceduresUpdate and ensure the accuracy of the organization's databasesBack-up electronic files using proper proceduresProvide secretarial and administrative support to management and other staffMake travel, meeting and other arrangements for staffCoordinate the maintenance of office equipmentAssist with financial managementUse computer software to prepare invoices and financial statementsCode and file financial material according to established records management proceduresProcess accounts payable ensuring timeliness and accuracy of informationProcess accounts receivable ensuring timeliness, accuracy of codes and appropriate backupPrepare accurate bank reconciliations and depositsAdminister petty cash according to established proceduresAssist with financial reports as requiredMonth end duties as requiredProvide Board supportWith the Executive Director, prepare meeting agendas and supporting material for distributionEnsure the timely distribution of material to the BoardSupport the Board with meeting, travel and other arrangements

My role in IT Student Support was to essentially provide effective Front-Line support to 3000 + students and 200 + faculty using of National College of Ireland's IT and Audio Visual equipment. Other tasks undertaken included:• Supervised a team of 4, managed rosters and overseen team’s work ethic, and on the job training.• Responding to questions from callers and walk-ins; remotely assisting students, staff, and faculty. • Logging, troubleshooting, resolving and escalating IT issues on a day to day basis. • Exam Supervision with the school of business and school of computing. • Organizing registration of 1st year students with student services and management.• Installed software, modified and repaired hardware and resolved technical issues with cell phones, tablets and PC’s.• Managed call flow and responded to technical support needs of students and staff.• Comfortable using software packages Office 365, Citrix, Dynamics CRM and Microsoft Access. • Uploading and reviewing online learning platform Moodle.• Leasing with the IT coordinator.• Adding students to the wireless printers.• Updating, installing and replacing new software and hardware.• Conducting preventative maintenance on all existing hardware.• Providing students with log-in details in order to use NCI's IT facilities.• Assist system engineers in problem shooting connectivity problems on the network.• Resolving and troubleshooting in a variety of issues, and undertaking preventative tasks.• Guaranteeing all the hardware in IT Labs and Lecture Rooms perform efficiently at all times. • Assisting students with connection and configuration to the college wireless network (Eduroam).• Ensuring all software applications on the student domain are available and operational such as; Microsoft Suite, SQL, Java, Netbeans, OpenOffice, Virtual Box, Matlab & IBM SPSS.

• Answer phones and transfer to the appropriate staff member.• Coordinate messenger and courier service.• Receive, sort and distribute incoming mail using Lotus Notes.• Prepare outgoing mail for distribution.• Fax, scan and copy documents.•Update and maintain databases such as mailing lists, contact lists and client information.• Retrieve information when requested.• Update and maintain internal staff contact lists.•Co-ordinate and maintain staff administrative records such as staff phones and company credit cards.• Type documents, reports and correspondence.• Co-ordinate and organize appointments and meetings• Assist with event planning and implementation monitor and maintain office supplies.• Perform work related errands as requested such as going to the post office and bank.• Worked with both Accounts Payable and Accounts Receivable.• Planned meetings and prepared conference rooms. • Dispersed incoming mail to correct recipients throughout the office. • Made copies, sent faxes and handled all incoming and outgoing correspondence. • Organized files, developed spreadsheets, faxed reports and scanned documents. • Data Entry of invoices 100-200 daily, credit notes 50-100 daily.• SAP competent.• Daily observance of the company’s purchase orders.• Reviewing all sales both cash and credit purchases.• Knowledge of Big Red Cloud.