Gerard Gray work email
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Gerard Gray is a Team Manager at Amazon. He possess expertise in customer service.
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Team ManagerAmazonRandolph, Ma, Us
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RealtorLamacchia Realty, Inc. Sep 2020 - PresentBraintree, Massachusetts, United States• Negotiate and advocate effectively for clients to secure favorable terms and prices in transactions.• Articulate property features and market trends to clients, colleagues, and stakeholders for informeddecision-making• Review contracts, legal documents, and property listings for accuracies in transactions.• Onboard new clients by reviewing expectations and resources towards the home buying/selling process. -
Show HostLet'S Get Real... Estate Podcast Sep 2019 - PresentBoston, Massachusetts, United StatesPodcast that gives consumers more insight into the home buying amd selling process.
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Supervisor Of Member EnrollmentAllways Health Partners Oct 2016 - Jul 2021Greater Boston Area• Supervised three (3) Member Enrollment Coordinators and two (2) Configuration Coordinators.• Set goals and measured metrics for staff's performance and accountability.• Oversaw day-to-day processing of new client enrollment transactions.• Reviewed ID card reports ensuring accurate member information.• Assisted in the original creation and development of the Member Enrollment Reconciliation Portal (MERP)• Co-led enrollment process for migrating 100k+ Partners employees to the Allways Health Partnerssystems.• Oversaw reconciliation processes alongside Finance and Sales for improvement workflows. -
Customer Service Team LeadNeighborhood Health Plan Nov 2015 - Oct 2016Greater Boston Area• Supervised and directed daily duties of a team of Customer Service Professionals.• Monitored phone activities in real-time to maintain appropriate service levels.• Served as the primary contact for providers and members for questions related to pharmacy benefits,claims, benefits, member eligibility.• Effectively communicated with clients to resolve escalated claims and NHP policies to full resolution.
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Customer Service RepresentativeNeighborhood Health Plan Jun 2014 - Nov 2015Greater Boston AreaServe as the primary contact for providers and members for questions related to pharmacy benefits, claims, benefits, member eligibility and other questions related to NHP. Responsible for providing accurate information regarding claims and NHP policies Processed request for claim review, appropriate adjustments to claims when necessary, and updated claim status. Assists with escalated issues such as emails, appeals, grievances and other special projects.Coaching and shadowing calls for training purposes.
Gerard Gray Skills
Gerard Gray Education Details
Frequently Asked Questions about Gerard Gray
What company does Gerard Gray work for?
Gerard Gray works for Amazon
What is Gerard Gray's role at the current company?
Gerard Gray's current role is Team Manager.
What is Gerard Gray's email address?
Gerard Gray's email address is gg****@****lty.com
What is Gerard Gray's direct phone number?
Gerard Gray's direct phone number is +178135*****
What schools did Gerard Gray attend?
Gerard Gray attended Newbury College, New Mission High School.
What skills is Gerard Gray known for?
Gerard Gray has skills like Customer Service.
Who are Gerard Gray's colleagues?
Gerard Gray's colleagues are Will Dasilva, Cole Gargaro, Lidiya Dimova, Margaret Mollova, John Viveiros, Jake Boucher, Suzanne Osonitsch.
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