Gerard Gray Email & Phone Number

Randolph, Ma, Us

Braintree, Massachusetts, United States

• Negotiate and advocate effectively for clients to secure favorable terms and prices in transactions.• Articulate property features and market trends to clients, colleagues, and stakeholders for informeddecision-making• Review contracts, legal documents, and property listings for accuracies in transactions.• Onboard new clients by reviewing expectations and resources towards the home buying/selling process.

Boston, Massachusetts, United States

Podcast that gives consumers more insight into the home buying amd selling process.

Greater Boston Area

• Supervised three (3) Member Enrollment Coordinators and two (2) Configuration Coordinators.• Set goals and measured metrics for staff's performance and accountability.• Oversaw day-to-day processing of new client enrollment transactions.• Reviewed ID card reports ensuring accurate member information.• Assisted in the original creation and development of the Member Enrollment Reconciliation Portal (MERP)• Co-led enrollment process for migrating 100k+ Partners employees to the Allways Health Partnerssystems.• Oversaw reconciliation processes alongside Finance and Sales for improvement workflows.

Greater Boston Area

• Supervised and directed daily duties of a team of Customer Service Professionals.• Monitored phone activities in real-time to maintain appropriate service levels.• Served as the primary contact for providers and members for questions related to pharmacy benefits,claims, benefits, member eligibility.• Effectively communicated with clients to resolve escalated claims and NHP policies to full resolution.

Greater Boston Area

Serve as the primary contact for providers and members for questions related to pharmacy benefits, claims, benefits, member eligibility and other questions related to NHP. Responsible for providing accurate information regarding claims and NHP policies Processed request for claim review, appropriate adjustments to claims when necessary, and updated claim status. Assists with escalated issues such as emails, appeals, grievances and other special projects.Coaching and shadowing calls for training purposes.

Education record

Education record