Randy Houle Email & Phone Number

United States

Westford, Massachusetts, United States

34 Chelmsford St, Chelmsford, Ma 01824

Bedford, Ma

Lead the QA test efforts for multiple implementations of the FirstBest Underwriting Management Platform. Managed test teams of 3 to 12 test engineers across the US and India. Coordinated the triage, prioritization, resolution and ensured on time delivery of client enhancements and defect resolutions. Estimated client change requests working with project managers, developers, business analysts and product support teams to establish delivery timeline and cost estimates of project implementation. Produced and delivered the QA Test Approach, resource requirements, weekly status reports, test execution metrics and Defect Disposition deliverables to the client and Senior Management. Ensured all deliverables were on time, with the highest quality to external and internal customers.

Littleton, Ma

Managed Production Releases, Issues and Change Requests for the S1 Enterprise Applications which included Retail Banking, Insurance, Mutual Funds, Credit Cards and Consumer Loans. Coordinated the triage, prioritization and resolution of production issues and ensured on time delivery of client enhancements, defect resolutions and product releases into production. Processed client change requests working with project managers, developers, business analysts and product support teams to establish delivery timeline and cost estimates of project implementation. • Achieved an on-time issue resolution rate of 98% as defined by the Service Level Agreement. • Implemented client enhancements, code releases and defect resolutions into production at a 99% success rate.• Collaborated with the customer to ensure a smooth migration from S1 applications onto their own internally developed applications and maintained customer satisfaction throughout the transition process.

Provided input into risk management, communication and cross-departmental relationship development to better serve the needs of the project and customer. Provided backup coverage and second point of contact for the QA manager. Lead for Consumer Loans application which entailed project estimation, planning and execution. Delivered defect trending, analysis and metrics reports within the department. Coordinated Quarterly Quality Summit meetings with the client. • Reduced department travel costs 50% by implementing a new schedule for the Quality summit meetings. Meeting onsite once a year and utilizing video conferencing for the other three meetings. • Implemented various process changes including redesigned roles and responsibilities to better align with the organization’s goal to achieve a more agile approach to software development.

Managed a team of eleven QA functional, automation and integration engineers, set test strategies, methodologies, and ongoing coverage in a distributed environment across the US and India. Implemented project testing plans often navigating obstacles to ensure all deliverables were on time, with the highest quality. Traveled to client’s location on several occasions to drive quality initiatives.• Responsible for all quality initiations within the Business Unit with revenues of $15 to $25 million annually. • Improved customer relationship by implementing a Quarterly Quality Summit meeting that brought together representatives from each department with the customer to communicate issues and brainstorm potential improvements to processes and procedures.• Created a plan to standardize and expand the automation suite across all product lines based on the creation of XML simulator data to increase testing efficiency.

Lead the QA test efforts for multiple customer-facing insurance applications including Auto, Renters, and Condominium policies as well as Policy View Change. Produced and delivered the QA Test Approach, weekly status reports, test execution metrics and Defect Disposition deliverables to the client and Senior Management. Ensured all deliverables were on time, with the highest quality to external and internal customers. Coordinated department initiatives for process and standardization of metrics coverage and XML simulator data. • Organized the migration of testing documentation to QualityCenter from TestDirector 6.0.• Organized the setup of the JIRA application and the migration of defects from ClearQuest.• Provided JIRA and Quality Center training for approximately to 40 people within the office.• Primary point of contact for issues or questions regarding the testing tools.

Software Quality Assurance (2000 – 2002) - Quality Assurance 2 (2002 – 2004)Developed test plan, test conditions and test cases. Executed manual test suite (waterfall model: functional, system integration, regression and production patches) for numerous release versions of Insurance consumer software applications including: Auto, Renters, Condominium and Homeowners insurance policies. Delivered test execution metrics and defect reporting results to QA Manager. Isolated, reported and validated defects against delivered builds. Participated in Product Requirement, Development Design and Test Case reviews offering feedback, suggestions and contributing missing factors.• Directly contributed to the on-time delivery of several incentive bonus ($6M) projects.• Received “on-the-spot” recognition awards for performance on a number of occasions, which lead to a promotion within my first two years in the industry.

High School Diploma

Education record

Associate In Science, Business Administration

Education record

S1 Customer Relationship Management Training S1 Communication Skills Training S1 Leadership Development Program