Gerard Keena Email & Phone Number

Mullingar, Ie

Mullingar, Westmeath, Ireland

Removing the drudgery from work with smart automation and robotic solutions both above and below the surface. Only Irish authorised reseller in Ireland for FIFISH underwater AI ROV drones. Also a reseller for the Magni platform, an autonomous mobile robots (AMR) from Ubiquity RoboticsFIFISH for underwater applications like Aquaculture, Search & Recovery, Marine Surveys, Off-shore Energy, Marine and Freshwater Science, Law Enforcement, Defence & Security, Recreation and Leisure etc. using FIFISH drones.Above the surface applications with Kevin carrying products in warehouses and factories using the Magni platform.

Ballybrittas, County Laois, Ireland

Alpha Wireless (www.alphawireless.com) designs and manufactures high performance 4G and 5G antenna solutions. Responsible for developing the project management function in the R&D department (14 engineers) of the company by implement Agile and Lean methodologies to deliver continuous improvements in projects.

Athlone, Ireland

Program manager for CSRs (Customer Support Requests) in a Research Areas (RA) that had 42 Agile teams implementing Continuous Delivery. This role involved the management and escalation handling of all trouble reports/bugs for both other internal development units and external Customer Units from around the world.

Athlone, Ireland

I project managed the gathering of requirements from stakeholders, prioritising user stories and interfacing with the Design teams. Using methodologies like Agile, Kanban, flow optimization, knowledge management and tools like Jira, Confluence, wiki etc.The role also included coding in Java, Python, MySQL.

Athlone, Ireland

Managed the global handling of Customer Support Requests (CSRs), Emergency Handling support and support escalations for Ericsson’s Customers across the 3 teams (India, Ireland and Mexico).This role involved the coaching and development of support teams (12 engineers) including the building of a Tier 2 Customer Support Team in an outsource partner, Wipro in India, to handle Customer Support for OSS.

Dublin, Ireland And Kuala Lumpur, Malaysia

Bridging the digital divide with 2G, 3G and 4G coverage from airborne platforms like airships, tethered aerostats and even using a Russian "spy" plane.Responsible for the system design, business case development, developed partnerships with vendors like Huawei, ZTE, Ruag Space, Rosoboronexport.

Mullingar, Ireland

• Managed the development of an online shopping system for supermarkets. • Customer requirements gathering• System design and specification• Managed outsourcing of website coding• Coding using Java and MySQL• Managed the reference site installation and commissioning• Managed the staff training and operation

Sydney, Australia

Managed the tender process for the selection of Optus's 3G Multimedia Messaging Platform.

Abuja, Nigeria

System designed and managed the technical response to a tender for a 100,000 pre-paid electricity smart metering contract in Abuja, Nigeria.Specified and designed a pre-paid voucher electricity payment system using mobile phones.

County Dublin, Ireland

A leading mobile commerce system supplier company to Tier 1 operators around the world including AOL, Vodafone UK, NTT DoCoMo, Orange, Wanadoo, Tiscali, T-Online, 3, Hong Kong CSL and lottery company GTECH.• Setup and managed the technical sales support for Europe, Asia and America. • Setup and managed the 24X7 technical support group for all Valista’s customer worldwide.• Proactively Identified new business opportunities in lottery gaming, mobile merchants, event ticketing• Managed the responses to RFIs and RFPs• Produced 2 patents for the company

Tokyo, Japan

• Engineering Manager for the introduction of SMS (Text Messaging) into the Japanese market for SoftBank(J-Phone)• Setup and managed the Engineering group in Japan including 24 X 7 customer support (from 2 to 50 engineers in 3 years)• Managed the acceptance test of Logica’s 3G messaging system by J-Phone (Japan)• Managed the technical sales support for Japan• Managed the acceptance test of WAP gateway by OneTel (Australia)

Dublin / Beijing

• Senior Technical Engineer (Training Centre Beijing, China (2 Years)) • System Test Engineer (Athlone, Ireland (1 Year)) • Function Test Manager (Athlone, Ireland (2 years)) • Methods and Tool Manager (Athlone, Ireland (2 Years)) • Senior Technical Trainer-Software Design (Athlone Ireland (2 years)) • Senior Technical Trainer-Installation and O&M (Dublin Ireland (4 years))

Certifcate Of Competence, Lean Management, Green Belt

Certificate Of Competence, Lean Management, White Belt

Master’S Degree, Applied Software Technology

Higher Certificate, Train The Trainer, Fetac Level 6

Bachelor’S Degree, Electrical And Electronics Engineering