Gerard Keena work email
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Gerard Keena personal email
Versatile, results-driven professional with 30+ years of comprehensive experience managing software development programmes and projects from conceptualisation to implementation including product owner and technical support.Superb project leadership abilities and personnel management skills with strong expertise in team building and innovation.A track record in setting up and establishing new projects and programmes and continuously improving existing ones.Proven problem solving and analytical thinking skills, a fast learner, with the ability to adapt to evolving industry trends.A dedicated professional with the drive, skillset and can-do attitude to excel in a fast-paced leadership role enhancing a company’s ability to deliver to the Customer.Holds a Master’s Degree in Applied Software Technology and a Bachelor Degree in Electronic Engineering.
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Managing DirectorKnot DeeMullingar, Ie
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Managing DirectorNtscc Ltd. Trading As Knot Dee Nov 2019 - PresentMullingar, Westmeath, IrelandRemoving the drudgery from work with smart automation and robotic solutions both above and below the surface. Only Irish authorised reseller in Ireland for FIFISH underwater AI ROV drones. Also a reseller for the Magni platform, an autonomous mobile robots (AMR) from Ubiquity RoboticsFIFISH for underwater applications like Aquaculture, Search & Recovery, Marine Surveys, Off-shore Energy, Marine and Freshwater Science, Law Enforcement, Defence & Security, Recreation and Leisure etc. using FIFISH drones.Above the surface applications with Kevin carrying products in warehouses and factories using the Magni platform.
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Engineering Project ManagerAlpha Wireless May 2018 - Sep 2019Ballybrittas, County Laois, IrelandAlpha Wireless (www.alphawireless.com) designs and manufactures high performance 4G and 5G antenna solutions. Responsible for developing the project management function in the R&D department (14 engineers) of the company by implement Agile and Lean methodologies to deliver continuous improvements in projects. -
Program Manager - Customer Support Requests (Csr)Ericsson Feb 2017 - May 2018Athlone, IrelandProgram manager for CSRs (Customer Support Requests) in a Research Areas (RA) that had 42 Agile teams implementing Continuous Delivery. This role involved the management and escalation handling of all trouble reports/bugs for both other internal development units and external Customer Units from around the world. -
Product Owner For Data Collection ServiceEricsson Jan 2015 - Apr 2018Athlone, IrelandI project managed the gathering of requirements from stakeholders, prioritising user stories and interfacing with the Design teams. Using methodologies like Agile, Kanban, flow optimization, knowledge management and tools like Jira, Confluence, wiki etc.The role also included coding in Java, Python, MySQL.
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Oss Customer Support (Tier2), Global TeamleadEricsson Jun 2013 - Feb 2017Athlone, IrelandManaged the global handling of Customer Support Requests (CSRs), Emergency Handling support and support escalations for Ericsson’s Customers across the 3 teams (India, Ireland and Mexico).This role involved the coaching and development of support teams (12 engineers) including the building of a Tier 2 Customer Support Team in an outsource partner, Wipro in India, to handle Customer Support for OSS.
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Chief Engineer (Contract)Qucomhaps Ltd (Ireland) Apr 2006 - May 2012Dublin, Ireland And Kuala Lumpur, MalaysiaBridging the digital divide with 2G, 3G and 4G coverage from airborne platforms like airships, tethered aerostats and even using a Russian "spy" plane.Responsible for the system design, business case development, developed partnerships with vendors like Huawei, ZTE, Ruag Space, Rosoboronexport. -
Engineering Manager (Contract)Mylocalshop.Ie Aug 2009 - Feb 2011Mullingar, Ireland• Managed the development of an online shopping system for supermarkets. • Customer requirements gathering• System design and specification• Managed outsourcing of website coding• Coding using Java and MySQL• Managed the reference site installation and commissioning• Managed the staff training and operation
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Manager For Tender Process 3G Multimedia Messaging Platform (Contract)Optus Oct 2005 - Apr 2006Sydney, AustraliaManaged the tender process for the selection of Optus's 3G Multimedia Messaging Platform. -
Chief Engineer (Contract)Netlog Limited. (Nigeria) Jun 2005 - Sep 2005Abuja, NigeriaSystem designed and managed the technical response to a tender for a 100,000 pre-paid electricity smart metering contract in Abuja, Nigeria.Specified and designed a pre-paid voucher electricity payment system using mobile phones.
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Director Of Pre-Sales And Customer SupportValista Ltd Jan 2001 - Jan 2005County Dublin, IrelandA leading mobile commerce system supplier company to Tier 1 operators around the world including AOL, Vodafone UK, NTT DoCoMo, Orange, Wanadoo, Tiscali, T-Online, 3, Hong Kong CSL and lottery company GTECH.• Setup and managed the technical sales support for Europe, Asia and America. • Setup and managed the 24X7 technical support group for all Valista’s customer worldwide.• Proactively Identified new business opportunities in lottery gaming, mobile merchants, event ticketing• Managed the responses to RFIs and RFPs• Produced 2 patents for the company
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Engineering ManagerAldiscon/Logica Mobile Networks Ltd Sep 1997 - Dec 2000Tokyo, Japan• Engineering Manager for the introduction of SMS (Text Messaging) into the Japanese market for SoftBank(J-Phone)• Setup and managed the Engineering group in Japan including 24 X 7 customer support (from 2 to 50 engineers in 3 years)• Managed the acceptance test of Logica’s 3G messaging system by J-Phone (Japan)• Managed the technical sales support for Japan• Managed the acceptance test of WAP gateway by OneTel (Australia)
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Various RolesEricsson Nov 1984 - Aug 1997Dublin / Beijing• Senior Technical Engineer (Training Centre Beijing, China (2 Years)) • System Test Engineer (Athlone, Ireland (1 Year)) • Function Test Manager (Athlone, Ireland (2 years)) • Methods and Tool Manager (Athlone, Ireland (2 Years)) • Senior Technical Trainer-Software Design (Athlone Ireland (2 years)) • Senior Technical Trainer-Installation and O&M (Dublin Ireland (4 years))
Gerard Keena Skills
Gerard Keena Education Details
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Lean2Innovative ThinkingGreen Belt -
Lean2Innovative ThinkingWhite Belt
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Applied Software Technology -
Lir Business Services & Training CentreFetac Level 6
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Electrical And Electronics Engineering
Frequently Asked Questions about Gerard Keena
What company does Gerard Keena work for?
Gerard Keena works for Knot Dee
What is Gerard Keena's role at the current company?
Gerard Keena's current role is Managing Director.
What is Gerard Keena's email address?
Gerard Keena's email address is ge****@****son.com
What schools did Gerard Keena attend?
Gerard Keena attended Lean2innovative Thinking, Lean2innovative Thinking, Technological University Dublin, Lir Business Services & Training Centre, Dublin City University.
What skills is Gerard Keena known for?
Gerard Keena has skills like Software Development, Networking, 3g, Cloud Computing, Open Source Software, Team Leadership, Voip, Gsm, Customer Service, Voice Over Ip, Linux, Pre Sales.
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