Gerard Lopez Email and Phone Number
Gerard Lopez work email
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Gerard Lopez personal email
Effective and respectful communicator fluent in both English & Spanish with a specialization in customer satisfaction.Successful at planning, organizing, and prioritizing multiple assignments in a fast paced work environment while maintaining high quality.Excellent negotiator and decision maker with a proven track record for increasing cost savings.Eight plus years work experience in the field of automotive insurance claims: mechanical breakdown protection, vehicle service contracts, and warranty services.
Progressive Insurance
View- Website:
- progressive.com
- Employees:
- 27734
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Managed Repair RepresentativeProgressive Insurance Dec 2021 - PresentAustin, Texas, United States
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Sr. Mechanical Protection AdjusterMercury Insurance Aug 2013 - Dec 2021Austin, Texas Area• Analyze vehicle inspection report and calculate damage repair estimate costs in order to determine if vehicle qualifies for authorization to repair. • Collaborate with repair facilities nationwide to adjudicate and authorize claims within the limits of the policy and vehicle trade in value.• Clarify policy verbiage and coverages and set repair timelines and expectations to customers and repair shops while maintaining high standards of customer service.• Solicit bids for replacement parts in order to reduce claim payout amounts, which results in an average cost savings of 12% annually for the department.• Surpass company standards of claims handling timelines and policy renewals; received numerous positive customer surveys and have been recognized for exceeding company goals. -
Retail Sales ConsultantGt Distributors Dec 2010 - Aug 2013Austin, Texas Area• Advised and assisted customers, exceeded monthly sales goals, and maintained high customer satisfaction.• Supervised employees during bi-monthly inventory of warehouse and sales floor non firearms items in an effort to reduce shrink.• Executed quarterly audit counts of on-hand and special-order firearms to ensure federal ATF requirements were met.• Increased firearm accessory sales purchases through same-day on-site repair and upgrade services.
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Assistant Service ManagerVolkswagen Of America, Inc Feb 2006 - Dec 2010Greater Atlanta Area• Directed service technicians and detailers to expedite service visits to reduce customer wait times and increase customer satisfaction.• Established and maintained positive relationships with customers resulting in 15% growth of customer satisfaction index scores.• Determined acceptable margins of work to be covered under warranty repairs with service manager while managing costs of repairs and billable labor hours. -
Service TechnicianVolkswagen Of America, Inc Jan 2003 - Jan 2006Orlando, Florida Area• Negotiated repair costs on trade in and auction sourced vehicles after performing road test and inspection for damages from collision, flood and mechanical failures. • Performed pre-delivery multipoint inspection of new vehicles for sales department per guidelines set by the manufacture. • Created repair order estimates after careful examination of vehicle and advised customers of overdue scheduled maintenance and state required safety items.
Gerard Lopez Skills
Gerard Lopez Education Details
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Automotive/Diesel/Collision Repair
Frequently Asked Questions about Gerard Lopez
What company does Gerard Lopez work for?
Gerard Lopez works for Progressive Insurance
What is Gerard Lopez's role at the current company?
Gerard Lopez's current role is Vehicle Damage Inspector/Estimator.
What is Gerard Lopez's email address?
Gerard Lopez's email address is gl****@****nce.com
What schools did Gerard Lopez attend?
Gerard Lopez attended Universal Technical Institute, Inc..
What skills is Gerard Lopez known for?
Gerard Lopez has skills like Mediation, Customer Service, Bilingual Communications, Underwriting, Data Analysis.
Who are Gerard Lopez's colleagues?
Gerard Lopez's colleagues are Susan Zagorc, Christine Renner, Andrew Pugliese, Michael L, Joy Ratajczak, Garon Bell, Tamika Hawkins.
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Gerard Lopez
Aspiring Healthcare Administrator | Committed To Operational Excellence And Patient-Centered InnovationLas Vegas, Nv
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