Gerard N. Email & Phone Number

Dallas, Texas, United States - Remote Employee

Taunton, MA

I lead a group of (35+during the day and 15+ during night shift) skilled telephony professionals. Responsible for monitoring and analysis of Verizon's Backbone network in the states of MA-RI-FL-CA-TX-NJ. Recognized for developing, writing, and delivering training courses for new technicians, management and Executives.

Lowell, MA

Supervisor for the National Power Network Operations Center in Lowell MA. This NOC performed monitoring of the various TDM switches looking for power plant/battery, fire, flooding, and various other environmental alarms being reported for locations across the United States and various foreign locations. Escalated potential failure of major hub on east.

Marlboro, MA

I provided Tier II support for transport equipment in the Verizon Network including various older technologies as well as newer, state of the art systems, utilized to transport various data and voice bandwidth through the Verizon Footprint. I also was required to producing technical documentation every quarter, as well as writing and delivering training to.

Taunton, MA

I was hired from the street to learn how to provision and oversee the installation telephony carriers at several bandwidths. I moved from there to a surveillance position monitoring the companies alarm telemetry system for incoming alarms. When these arrived, I was responsible for trouble isolation and dispatch of field technicians to work with me to.