Gerard Patton Email & Phone Number

Perth, Western Australia, Australia

Perth, Australia

Project Delivery - Responsible for on time delivery of all assigned technical tasks within project scope.Product Installation and Upgrades - Responsible for successful installation, testing, and upgrade of the Objective software within customer environments.Data Migration - Work closely with the wider project team to determine the required data migration strategy, develop migration scripts, test the migration process through UAT stages and execute production data migrations. Migrations range from 3rd party data migrations to Oracle to SQL platform conversions.Integration and Customisation – Assist with the development, configuration and testing of API and Webservices based integrations.Testing and Support - Work with the project and client teams to test the end to end solutions and provide ongoing support during User Acceptance Testing and Go Live.Solution Design - Working closely with the project team to develop platform, integration and/or data migration design documents to support project and client requirements and provide detailed guidelines, processes and procedure documentation on project strategies.Professional Services - Providing consulting services both as part of project activities and on an ad-hoc basis for non project streams to assist customers with the ongoing maintenance of their solution including solution maintenance, problem resolution, health checks, tuning and customisation.Leadership & Guidance - Providing support, guidance and mentorship to junior and senior consultant consultants to assist with and oversee project tasks and support personal development plans.

Perth, Australia

2nd level Software and Database Support for Worldsmart's software solutions.- Analyzing T-SQL, Firebird and MySQL Data structures- Creating scripts for conversion of data from 3rd party systems.- Documenting Migration and Conversion Procedures.- Utilizing Agile Development Methodologies to update and release Scripts as needed.- Creating SQL Injection Templates / Scripts for Support teams to streamline System Configurations and implementations- Creating Python / Batch / Java utilities to automate processes.- Creating custom ad-hoc SQL reporting utilities to meet customer business requirements.- Identifying client training and support requirements- Creating customized presentations / documentation based on specific needs.- Managing the implementation process from initial data gathering to integration to finaltraining sessions.- Client engagement via a range of communication methods including face to face, telephone, email and remote connectivity tools.- Managing support requests to meet KPI’s and prioritising issues based on severity.- Implementing system conversions from 3rd party vendors to Worldsmart’s systems.

Perth, Australia

Onsite break-fix support providing both hardware & software breakfix support for Fujitsu & Dell. DELL- Break-fix contract covering all Dell warranty repairs for all client and enterprise customers, ranging from home users laptops to commercial server builds.FUJITSU - Breakfix support on Coles Myers Group contract providing break-fix repairs on all retail Coles Myers Group POS systems, back office systems and servers.

Strabane

Providing Senior Technical Support while Training, Coaching, Mentoring, evaluating projects and providing feedback on individual performance and project performance. Responsible for assisting all aspects of project quality and performance. Analyzing project and individual metrics and focusing on improving individual and project productivity.

Strabane

Service Desk Analyst supporting Allstates Insurance Applications, Mainframes, Windows Operating Systems, Citrix and network connectivity in a windows LAN/WAN environment.

Bachelor'S Degree, Information Technology & Data Analytics

Gcse

I have 10 GSCE's Grade C and above. Selft Studied for Comptia A+ & Network+, MCSA/MCITP , CCNA & ITIL V3