Gerard Smith Email & Phone Number

Sydney, NSW, AU

Sydney, NSW, AU

As CIO my remit was to assist in the proposed merger with G&C Mutual Bank and to develop a strategy and roadmap for integrating the two organisations. This thorugh technology enablement, strategy and structures. This included technology vision and leadership of a geographically dispersed team in responsible innovation to meet the evolving needs of members..

Australia, AU

Auscontact is the national industry body for contact centres in Australia. As Chair, I partnered with the Board and CEO to strengthen the contact centre industry and support member organisations to innovate and grow. Together, we shaped new strategies to build the association’s financial sustainability, membership growth and capability and to elevate the.

Shepparton, VIC, AU

Goulburn Murray Credit Union (GMCU) is a customer-owned financial institution focused on helping members achieve their financial goals. In tangent with the organisation’s dedicated BoD we worked to build business growth and sustainability through a transformation agenda touching all areas of the business. With the leadership team, we enhanced customer.

Homebush, NSW, AU

Teachers Mutual Brank is one of Australia's largest Mutual Banks, supporting teachers & their families with savings accounts, loans, insurance, term deposits, credit cards and more. As CIO my remit was to accelerate competitiveness through technology enablement, strategy and structures. This included TMBL’s technology vision and leadership of a.

Homebush, NSW, AU

Homebush, NSW, AU

In this role, I led TMBL’s sales and marketing teams and strategy across BD, brand strategy and channel marketing. During this time we amplified all TMBL brands, expanded offerings, drove stakeholder engagement and advanced the business toward a frictionless, customer-centric, multichannel presence, delivering record-setting sales & customer satisfaction.

Homebush, NSW, AU

Oversight of the Sales and Marketing function of Teachers Mutual Bank Limited.Key responsbilities;Design, build and implement corporate brand Sales and marketing strategy to maintain strong brand health. Research, development and implementation of financial productsChannel strategy and implementation including but not limited too; contact centres, mobile.

Homebush, NSW, AU

This position provided Teachers Mutual Bank with strategic direction for development in its online presence. Teachers Mutual Bank is a remote service financial institution offering retail financial products and services to its members throughout Australia. This role had overall responsibility for strategic development and implementation – including budget.

Homebush, NSW, AU

Manages the strategy and maintenance of eBusiness at Teachers Mutual Bank to ensure efficient, effective and compliant online solutions for Products and Services (including third party solutions). Also manages the Contact Centre operations, including strategy,KPI's and metric setting and reporting on achievements and activities.

Homebush, NSW, AU

Manages the introduction and maintenance of eBusiness at Teachers Credit Union to ensure efficient, effective and compliant solutions for Products and Services. This includes managing third party relationships to ensure eBranch participation for our membership.

Homebush, NSW, AU

As TMBL’s L&D Manager I steered its end-to-end L& D Function, including PS146 regulatory compliance. With the team, we elevated performance, compliance and revenues, including sales training that was credited with lifting sales 300% in 12 months

Homebush, NSW, AU

I established the WA presence of Teachers Mutual Bank (now 60+ staff), delivering a national footprint and full-service financial services team. This included greenfield set up of Business Development program.

This role primarily looked after the digital channels at Teachers Mutual Bank. Overall responsibility for online banking (internet and mobile) and the company’s intranet and knowledge management policy.

Master Of Management (Information Technology), Management

Bachelor, Adult Education