Network Operations Center Technician
CurrentPro-actively monitored and performed problem determination on customer's networks utilizing installed management systems and tools, taking appropriate actions according to service definitions and time-scales documented within respective customer service manuals.Resolved technical support, break/fix, and network-related problems with little to no immediate supervision.Performed monitoring for Minnesota, North Dakota, Michigan, New Jersey and California Windows and Linux servers and provided first-level response and troubleshooting.