Gerard Mclaren Email & Phone Number

Auckland, New Zealand

Hamilton, New Zealand

IT Partners are an experienced team of professionals providing excellent IT support for medium-to-large sized businesses across New Zealand and are focused on making each day better through technology.• Provide technical expertise for client projects relating to their IT environment.• Build strong relationships with key client contacts.• Support the wider team, particularly First Line & System Engineers, by being their escalation point relating to client issues.• Led the CloudRadial Project - Enhancing the customer experience by delivering a client-facing portal, which provides access to key live business data such as support tickets, licensing, infrastructure, security, and strategic information.

United Arab Emirates

Located in the capital city of the UAE, Abu Dhabi, ADNEC is an exhibitions company with the vision of becoming the leading international exhibitions, events and conference destination in the MENA region.• Continuously deploys IT Service improvements• Coordinates with stakeholders and vendors for the successful delivery of infrastructure projects• Transferred ADNEC from physical to virtual architecture• Improves IT security posture• Introduced enterprise storage and backup solutions• Supports colleagues with technical challenges and projects • Migrated company to a modern MDM solution, Airwatch• Resident Agile evangelist

Abu Dhabi, United Arab Emirates

• Maintained a secure and reliable server environment with 99.9% uptime for 5 years• Migrated data centre and IT services from old building to new• Improved desktop/laptop imaging and reduced waiting time• Created, documented and enhanced Backup utilising Symantec Backup• Implemented McAfee EPO with centralised Antivirus Policies• Facilitated Exchange 2010 migration

United Arab Emirates

Performed business-critical technology support initiatives including creating and updating users, desk-side issue resolution, email accounts, connectivity issues, performance issues, back-ups, documentation, and security. Clients I supported included:• Mirage Leisure & Development Inc. (Dubai Office, UAE);• WSP | Parsons Brinckerhoff Ltd. (Dubai & Abu Dhabi Offices, UAE) PB Power & PBI Construction;• MJB International | Masaood John Brown LLC. (Jebel Ali and Abu Dhabi Offices, UAE) International Gas Turbine Solutions & Services;• Fruitex International Shipping Agency (Sharjah Office, UAE);• Action Impact (Dubai Office, UAE);• DSA Architects International (Dubai Office, UAE).

District Municipality Of Pietermaritzburg. Durban, South Africa

Outsourced by PRO Appointments & Student Temps• Created and maintained users accounts• Identified and resolved user issues• Ensured connectivity for all workstations and printers

Durban Area, South Africa

Outsourced by DNA Data• Performed network support• Installed hardware and software• Audited hardware• Resolved user issues