●Performed QA testing and created Unit Tests to ensure proper code implementation into production environment●Monitored Salesforce platform by resolving support tickets and users issues●Experience using platform tools such as data loader to import, update, and export records●Salesforce team has successfully saved the company over $50 million in application changes●Created and managed users, profiles, roles, sharing rules, and permission sets●Optimized code and adjusted queries to reduce governor limit issues●Maintained over 50 custom objects and implemented dependent pick lists, validation rules, formula fields, master-detail relationships, and roll up summaries●Created custom messages and error messages using flows, controllers, and triggers●Experience in SOQL queries●Debugging apex classes using debug log and console log to catch exceptions●Quarterly meetings to discuss any changes in salesforce and how we can take advantage and implement these changes

● Completed 120 hours of applied training with Citrix Engineer from Pluralsight● Monitored health of applications and protected apps against traffic surges and server overload bysetting maximum client connections and requests● Created SSL Certificates

● Achieved weekly Service Desk ticket goals● Repaired and replaced computer hardware (ex. Battery, RAM, Motherboard)● Installed company applications on cell phones and desktops during migration project (ex:Microsoft Office, Cisco Systems, The Hub)● Provided hardware and software technical support to employees locally and offsite● Reimaged and configured laptops for new and current employees weekly● Managed Excel Spreadsheet to keep track of employee laptops● Supported AutoCAD software for engineers● Managed print servers● Created VPNs for users

●Customer Service sales and cash register responsibilities including reporting end of day sales●Managed inventory and conducted appropriate restocks●Assisted with coordination of special events for fan accommodations●Successfully met weekly sales goals of $1500+●Took part in helping sale over $100,000 worth of products which was a new company record ●Completed weekly team meetings to discuss any new or upcoming promotions and team performance