Gerardo Herrera Email and Phone Number

• Lead the Cemex Go online store deliveries service, I oversee business analysis in collaboration with the Cemex product management team. Together, we set and prioritize business requirements based on customer experience stakeholder needs. This involves creating and refining over 25 epics and user stories, resulting in a 30% increase in project delivery efficiency.• I manage a diverse team of 15 product members, including business analysts, developers, solution engineers, and QA members… Show more • Lead the Cemex Go online store deliveries service, I oversee business analysis in collaboration with the Cemex product management team. Together, we set and prioritize business requirements based on customer experience stakeholder needs. This involves creating and refining over 25 epics and user stories, resulting in a 30% increase in project delivery efficiency.• I manage a diverse team of 15 product members, including business analysts, developers, solution engineers, and QA members. Our goal is to build scalable products that support future growth plans.• I implement and promote the adoption of agile methodologies increasing project completion by 15%. I also utilize key tools to effectively follow up and deliver IT projects for the company.• I coordinate end-user training upon project completion, ensuring a smooth turnover. Additionally, I document new functionalities to be communicated by the change management team. Show less

• Logged and matched work-In-progress (WIP) reports from job sites against delivered quotes, ensuring 100% alignment with plans and specifications. Calculated the percentage of completion and validated contractor reports, resolving inconsistencies and improving accuracy by 15%.• Managed maintenance reports for heavy and light equipment, overseeing both preventive and corrective maintenance. Increased operational efficiency by 20% through timely interventions and regular upkeep.•… Show more • Logged and matched work-In-progress (WIP) reports from job sites against delivered quotes, ensuring 100% alignment with plans and specifications. Calculated the percentage of completion and validated contractor reports, resolving inconsistencies and improving accuracy by 15%.• Managed maintenance reports for heavy and light equipment, overseeing both preventive and corrective maintenance. Increased operational efficiency by 20% through timely interventions and regular upkeep.• Validated logs of gasoline and diesel consumption by job site, distributed costs across different projects, and maintained accurate financial records, reducing discrepancies by 10%. Show less

• Implemented an ITSM tool (HP Service Manager) for Claro Argentina, Claro Chile, Claro Colombia, and Embratel Brazil, ensuring seamless integration, service provisioning and improving service delivery by 25%.• Follow up the ITIL framework to align with Triara standards and comply with ISO/IEC 20000-1:2011 best practices, enhancing process efficiency by Claro locations.• Configured, monitored, and provisioned systems for interactions, incident management, change management… Show more • Implemented an ITSM tool (HP Service Manager) for Claro Argentina, Claro Chile, Claro Colombia, and Embratel Brazil, ensuring seamless integration, service provisioning and improving service delivery by 25%.• Follow up the ITIL framework to align with Triara standards and comply with ISO/IEC 20000-1:2011 best practices, enhancing process efficiency by Claro locations.• Configured, monitored, and provisioned systems for interactions, incident management, change management, configuration management, knowledge management, problem management, known errors, and CMDB, to improve experience. Show less

• Advised as a business process consultant in Johnson Control’s battery division, gathering needs from subject matter experts, business requirements, and scenarios for the QTC process.• Created workflows in the BPM tool and converted old flow charts into swim lanes, validating model integrity and logic sequence. Enhanced workflow accuracy by 25%.• Ensured compliance with Johnson Control’s internal standards by reviewing semantics, conducting model checks (inputs, outputs), and obtaining… Show more • Advised as a business process consultant in Johnson Control’s battery division, gathering needs from subject matter experts, business requirements, and scenarios for the QTC process.• Created workflows in the BPM tool and converted old flow charts into swim lanes, validating model integrity and logic sequence. Enhanced workflow accuracy by 25%.• Ensured compliance with Johnson Control’s internal standards by reviewing semantics, conducting model checks (inputs, outputs), and obtaining approval from subject matter experts. Increased Show less

• Researched and selected IT solutions aligned with supply chain goals and requirements, offering scalability, integration capabilities, and visibility. Improved system efficiency by 10%.• Built solutions at the functional level into backend systems and satellite applications for supply chain members, enabling real-time data visibility and analytics.• Leveraged IT solutions to improve collaboration and communication among supply chain stakeholders, facilitating information exchange and… Show more • Researched and selected IT solutions aligned with supply chain goals and requirements, offering scalability, integration capabilities, and visibility. Improved system efficiency by 10%.• Built solutions at the functional level into backend systems and satellite applications for supply chain members, enabling real-time data visibility and analytics.• Leveraged IT solutions to improve collaboration and communication among supply chain stakeholders, facilitating information exchange and enhancing visibility.• Provided training and educational sessions on IT solution implementation, encouraging adoption and addressing concerns. Achieved a 90% user adoption rate. Show less

• Led all IT-related projects in the MRP, managing a team of 4 and increasing project completion.• Planned and built a fully operational 24x7 local/remote support and disaster recovery plan, achieving 100% compliance with corporate IT policy.• Administered and supported infrastructure including Windows NT, Server 2000, Server 2003 file/print servers, Microsoft Exchange 5.5 and 2003, legacy WINS, Active Directory, DNS services, firewall, and Cisco routers.• Provided ongoing… Show more • Led all IT-related projects in the MRP, managing a team of 4 and increasing project completion.• Planned and built a fully operational 24x7 local/remote support and disaster recovery plan, achieving 100% compliance with corporate IT policy.• Administered and supported infrastructure including Windows NT, Server 2000, Server 2003 file/print servers, Microsoft Exchange 5.5 and 2003, legacy WINS, Active Directory, DNS services, firewall, and Cisco routers.• Provided ongoing direction, coaching, training, and development opportunities to staff members, increasing skill acquisition. Show less

• Led and collaborated with a cross-functional team to handle local IT support, improving processes and developing new functionalities in MX and branches.• Facilitated server builds and network configurations, including migration to a client/server environment, increasing service availability by 20%.• Defined, documented, and published IT policies, procedures, and standards for best practices, ensuring 100% compliance with industry standards.• Designed an intranet for sales… Show more • Led and collaborated with a cross-functional team to handle local IT support, improving processes and developing new functionalities in MX and branches.• Facilitated server builds and network configurations, including migration to a client/server environment, increasing service availability by 20%.• Defined, documented, and published IT policies, procedures, and standards for best practices, ensuring 100% compliance with industry standards.• Designed an intranet for sales employees to share and search for information housed in the database, library, or archives, boosting information retrieval efficiency by 40%. Show less

• Supported servers, workstations, software, and devices for over 100 local users.• Coordinated preventive maintenance with third-party IT vendors, ensuring service continuity.