Gerardo Peralta Email & Phone Number

Seattle, Washington, United States

I wore several hats while with Coinme. I started as a tier 1 chat support agent and was promoted to the tier 1 chat support lead. The lead role entailed quality assurance reviews and coaching sessions with tier 1 agents. Along with live support for all escalations. A year later I began assisting with employee training but soon began leading the training for tier 1 chat agents, which lasted about a year. Shortly after I started assisting with documentation for employee training. This was my most… Show more I wore several hats while with Coinme. I started as a tier 1 chat support agent and was promoted to the tier 1 chat support lead. The lead role entailed quality assurance reviews and coaching sessions with tier 1 agents. Along with live support for all escalations. A year later I began assisting with employee training but soon began leading the training for tier 1 chat agents, which lasted about a year. Shortly after I started assisting with documentation for employee training. This was my most recent position for the last 6 months of my employment. Show less

Remote

Temporary contractor. Worked remotely to assist students and teachers with various inquires and issues. For the last part of my contract I worked as a data entry specialist for sales orders.

El Paso, Texas, United States

Inbound customer service representative. Worked as a team lead taking escalated calls and finding a solution.