Assistant Manager
Current• Provided operational and administrative leadership for the branch team. • Developed action plans to improve operational controls, mitigate losses, ensuring consistent customer service and a superior client experience. • Handled entire loan processing cycle; promoting and selling services, evaluating loan applications, performing risk analysis and underwriting, making credit decisions, and administering loan closings.• Effectively oversaw systems administration while meeting and adhering to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance. • Performed personnel management functions including participating in recruitment of branch staff and providing training to employees regarding products, credit and delinquency decisions, difficult account problems, and servicing accounts.
