Led advisory team in key performance metrics providing technical solutions for a big-tech client.• Resolved 1000s of smart device technical problems.• Expert knowledge of mobile technology used to improve device performance and enhance user experience.• Worked closely with support teams to escalate and resolve complex issues.

• Developed and submitted daily and weekly claims processing reports to engineering teams and key stakeholders utilizing MS SQL Management Studio, contributing to a 95%+ on-time process completion rate. • Delivered presentations to major healthcare POC on database reviews and procedural updates.• Ensured 100% completion of SSIS batch processes for millions of claims, affecting millions of customers, by collaborating with a cross-functional Agile team of 9 developers to monitor, schedule and execute batch jobs utilizing MS SQL Management Studio and Autosys.• Actively participated in daily stand-up meetings, scrum sessions, and working sessions. • Trained 2 incoming developers on database process monitoring, troubleshooting, and report development. • Completed 2 major training courses in Java, and C#, .NET, EF Core and Angular.

Launched a profitable E-Commerce business on Amazon generating consistent revenue growth for 3 years. • Achieved consistent double-digit year-over-year sales growth.• Increased average order value (AOV) by 4.5% per month through strategic pricing. • Oversaw 5,500 transactions with an average shipping time of less than 2 days.• Maintained a 4.7-star customer satisfaction rating.