Gerardo Ramirez Email & Phone Number

San Jose, Ca, Us

I manage the whole relationship with our customers and their teams throughout all of its stages: onboarding, operation, and growth.As the POC for my customers I meet regularly with their staff, senior and executive levels to understand their goals, follow up on projects, and ensure they are having the best experience with our products and professional services. I focus on customer satisfaction, appropriate use of technology, SLAs, compliance and platform performance.I lead the internal teams to deliver world class quality services on time to my customers. I design and support the public infrastructure where Adobe Experience Manager runs on RHEL, including computing, storage, networking, load balancers and security on AWS and Azure.I couch to incoming engineers to help them accelerate their ramp-up into the role.

San Antonio, Texas, Us

On the strategic business unit, I worked as a CSE for some top 500 accounts.

San Antonio, Texas, Us

As an Enterprise Customer Success Engineer, I’m a senior consultant that ensures the stability, integrity, and efficient operation of the IT systems that support our customers' organizations by monitoring, maintaining, supporting, and optimizing the IT Infrastructure. Using analytical thinking and Applying problem-solving skills I identify the source of problems and resolve issues to then communicates results to the management or C level team. I proactively analyze configurations to find potential pitfalls on existing or planned methods and suggest alternatives to enhance the environments. By working with large, mission critical, heterogeneous complex environments I orchestrate administrative and technical teams to provide world class services for a wide variety of technologies and applications in a never-ending improvement process. An ECSE (a.k.a. Enterprise Systems Engineer, Lead Tech or Lead Engineer) has deep knowledge in the following technologies while is an expert in several of them. - DNS- Storage- Security- Compute- Databases- Networking- Replication- Virtualization- High Availability- Public and Privae Clouds- Identity and Access ManagementI have decreased the time to solve the issues and requests and increased the satisfaction on my accounts. I have a close relationship with them.

San Antonio, Texas, Us

Memeber of a team that support one of the world's largest vMWare environments distributed in Datacenters all over the globe.Task include:- Build hypervisors, clusters and vms- Troubleshoot datastores, networking, hardware- Prepare, qc and execute maintenances- Advise customers on how to improve their environments- Conduct Disaster Recovery tests.- Scripting with PowerCLI

San Antonio, Texas, Us

Providing Customers with outstanding Fanatical SupportSolving problems in huge complex environments.Help customers to have a healthy IT Infrastructure up and running.Setting solutions for our customers to reach their goals.- Best performance in 2015 Q1- One of best NPS in 2015 and 2016- All Start PrizeAttended to:Cloud U, Cloud Basics, Cloud Confident, AWS Technical Professional AcreditationMCP, MCSA, AWS Certified SysOps Administrator Associate

Gerardo led innovation projects for infrastructure to improve the delivery of IT services coordinating the work and efforts of his team. He manages the internal corporate IT infrastructure including all networking, physical and virtualized servers, telecommunications, and help desk staff. He manages contract negotiations for all services.Define corporate technology strategy and its architecture. Develop the roadmaps, budget, and oversee the implementation of the plan for increased growth, maximizing business continuity, and ensure high performance/high availability of information systems, reducing TCO.Direct security plans executions to protect confidentiality, integrity and availability of each server, service and Enterprise data, assuring Disaster Recovery Plans. Define access policies for internal and external users and providers.Gerardo is the mediator between the company he represents and the cloud service provider where the SAP infrastructure is hosted.

Technical Support Leader, coordinating new projects, and contracts administrator, changing the way the team worked.During this period I managed Corporate Network, Active Directory, Linux, Email, Antispam, Patching technologies, Firewalls, Proxies, Telecommunications, VoIP, Structured Cabling, Anitvirus, IPS, Data Protect, Internet Application Servers, Data Traffic Analysis, Hardware Health Monitoring.

Activities Included: Hardware and software installation and configuration, Phone Systems Support, IP Addresses Administration, First Stage Support, Voice and data network expansion planning, Data Assurance, Providers coordination, Inventory management.

Coordinated the PC Preventive maintenance, Hardware and software installation and configuration including Windows Server.

Master In Teleinformatics, Telecommunications

Electronic And Communications Engineer, Telecomunicactions