Gerardo Salcedo Email & Phone Number

Elk Grove Village, Illinois, United States

Elk Grove Village, Illinois, United States

• Perform end-to-end implementation for fare collection as a service systems for transportation agencies, collaborating with other teams to ensure seamless integration and functionality.• Configure and customize the Genfare Link SaaS platform to meet agencies’ specific needs, enhancing efficiency in current processes.• Conduct client training sessions on a variety of modules in Genfare Link platform, ensuring thorough understanding and proficiency.• Configure and troubleshoot hardware such as Farebox’s, Credit card terminals, hand held validators. OLVs with many other components.• Currently developing proficiency in Amazon Web Services (AWS), including hands-on experience with S3.• Execute MSSQL SSIS job queries to update fare structure. • Utilize HTML and JSON configuration to update Genfare Mobile Link applications, ensuring functionality and compatibility with evolving requirements.• Customize and troubleshoot APOS and RPOS devices and applications to meet agency-specific requirements.• Payment gateway setup and configuration to ensure credit transaction functionality over mobile and web portal sales channels.• Implement different media types such as Smartcards, Magnetics, Ultralight, Ultralight C, Adhesive Smart Media, ICAP 3rd party cards.• Provide onsite and remote technical assistance throughout the Implementation process to clients.

United States

•Perform end-to-end implementation for contact center CCaaS and UCaaS systems for mid-market and enterprise customers.•Design, implement and support contact center platform. Call queue treatments, queue call backs, scripts, IVRs, campaign dialers, email and chat channels, dashboards and CRM integrations.•Integrate 8x8 solutions with 3rd party CRMs e.g., Salesforce, Netsuite, ServiceNow and Zendesk.•Integrate single sign with cloud based platforms such as Azure AD & Google with 8x8 platform.•Assess and recommended best practices over business functional areas such as Training and Awareness, Network Configuration.•Lead hard discussions in system limitations. Propose effective alternate solutions to meet client requirements.•Conduct network assessments providing client feedback on their phone network VLAN. To ensure there are no DNS, SIP-ALG protocol, UDP/TCP port blocking issues with 8x8 services. •Gather numbers to port data and guide client through porting process working closely with the Porting team to ensure all numbers are mapped appropriately.•Design and execute sign off documentation & user acceptance test plans for clients to validate and test the purposed design.•Provide customer training on UCaaS & CCaaS analytics tools. Including Speech analytics and quality management tools.•Work closely with Application, Network, Dev Ops & NOC teams to work through deliverables and resolve technical issues to a resolution.•Provide onsite hands-on-technical assistance to customers, resellers, vendors and field technicians.•Contribute to the improvement of systems.

San Jose, Ca

• Experienced in call center environment.• Customer/Client Service for City of Chicago.

• Configured PC/laptop hardware via WAN/LAN environment.• Hard Drive imaging/Data backup• Level 1 support for Windows XP, Windows Server and Windows 7 OS systems

• Proficient use of ProTools, Logic DAW systems arranging and preparing recording sessions.• Assisted in recording sessions preparing and organizing musical devices MPC2000, MIDI Keyboard, Mics etc• Managed budgets and purchases necessary to maintain studio at full operational mode.

Information Technology

Associate Of Science (A.S.), Recording Arts Technology/Technician