Gerard Doyle Email & Phone Number

United States

During 14 years at Smiths Detection I’ve assumed positions of increasing responsibility – building strong overall knowledge of Vendor Management and the Service business: Manage, develop, review technical staff involved with SAP processing and service repairs on equipment. Manage vendors, write SOWs, RFP, RFQ, oversee vendor operations, billing. Perform business process analyst project work to create service processes, for efficiency and fit to SAP system. Perform data collection - reporting for SLAs, create new metrics and charting to provide organized data feedback to upper management. Strong Vendor Management skills - Extensive RFP, RFQ, SOW experience and contract creation. Key Accomplishments: 2017 - Lead new Vendor portfolio strategy project to identify new Vendor criteria to align with long term business goals. Lead RFP RFQ project and wrote and delivered key SOW documents. 2016 - Lead Vendor Selection project. Lead RFP RFQ and SOW projects to identify, select and integrate new Service Vendor to improve Vendor portfolio. Delivered 10% costs savings on vendor services. 2014 - Selected to lead the process design and installation project for Singapore facility Service location, to establish key Vendor Operations processes. 2014 - Saved US Vendor operations costs over 10% via SAP process reengineering.2013 - Saved US Depot Vendor third party overhead costs over 15% by reorganizing processes. 2012 - Selected by VP to lead a major process transition project, and successfully lead the project to move, establish and set up new Service departments at new facility Service locations in CT and NJ. 2012 - Selected as Lead Business Process Analyst for Service & Vendor processes for fit with SAP (for Global Process Harmonization project - Germany). 2010 - Selected to be on the Smiths Strategy Team for Network & Subsystem Integration. Provided key Service input to strategy presentation delivered directly to CEO and the Executive Board.

Worked with DHS vendor Unisys on airport and checkpoints networking and data communications requirements. Ensured Security Screening Equipment data collection and transmission functioning accurately and consistently. Performed LAN – WAN Technical support and administration on government STIP network. Supervised, lead staff of ten, ensured all checkpoint screening procedures followed. Passed full DHS background security check. Assigned as technical training officer due to strong evaluation of technical ability and interpersonal skills. Completed DHS Federal LAN security software administration training program.Completed DHS Federal Supervisory training.

Completed software / hardware Telecom and network installation and troubleshooting training programs for after sales support. Performed post sales support at assigned client sites requiring customer relations improvement. Evaluated and managed communication company vendors to complete Unisys Global Communications portfolio. Managed and tracked network installation bids helping Unisys win contracts to deliver communications solutions to global customers. Trained and certified on Unisys voice over IP and data networking software. Successfully developed a partner evaluation system and a vendor evaluation process to fill portfolio. Participated in draft and evaluation of Network installation RFP’s and contracts for partners and clients.

Created and installed LANS, performed cabling and software installation. Provided WAN support; configured and installed switches, maintained troubleshot routers, worked with vendors and telecom service providers during network expansion projects. Monitored network to ensure functionality for market open on a daily basis. Was responsible for maintenance, operability and efficiency of assigned communications rooms. Was project manager at several large scale network installation sites. Successfully ensured network connectivity and improved department relations at assigned problem department sites. Successfully designed implemented and supported LAN/WAN infrastructure to accommodate future growth to assigned departments. Reorganized network / telecom related hardware inventory, increased efficiency of hardware forecasting and ordering process.

Provided 2nd and 3rd level NOC support to internal and external clients accessing the ISO network via LAN or WAN connections. Provided Senior Network Operations Center Management with network uptime stats and technical support results summaries Assisted senior engineer in providing WAN and Router technical support and configuration. IML’d Routers at remote location via Cisco Works software to address network outages. Rapidly troubleshot beaconing on the LAN conditions via Tivoli software, restoring productivity.

Education record

Master Of Science, Network Information Systems

Named to the Dean’s List Three Semesters Affiliations / Interests

Bachelor Of Science, Computer Science

Education record

Education record