Gerda Haugas Email & Phone Number

Tallinn, Ee

Tallinn, Harjumaa, Estonia

- Leading the whole lifecycle of a project from an offer to completion- Guiding our teams to provide best possible technology solutions and digital experiences for our customers- Identiftying and actively finding solutions to impediments in and outside of our teams, assuring transparent communication- Building customer relations and finding ways to meet customers needs- Supporting team members and helping them to grow- Hiring, on/off-boarding, motivating and inspiring- Financial management of the projects

Tallinn, Harjumaa, Estonia

Our DevOps team works according to SAFe framework using Scrum and Agile methods. In service management we are led by ITIL 4 principles.- Creating strategy and roadmap for Credit and Debt domains across Telia Company- Budgeting and forecasting internal and external costs- Refining and connecting Telia Company KPIs with team and individual KPIs- Organizing backlog and sprint retrospectives- Supporting team members self development and finding together how to reach their fullest potential in weekly 1:1 meetings- Recruiting and onboarding/offboarding- Organizing team competence mapping workshops- Analyzing individual impediments of team members and finding ways to solve them- Reorganizing tasks based on time reporting and individual workload analysis to move closer to cross-functional team- Ensuring that team members are motivated- Organizing team events

- Managing ICT service portfolio of the Ministry of Defence and its subdivisions through cooperation with service owners, project managers, IT support, service delivery and maintenance units- Supporting management decisions through service analysis and reporting- Managing creation, closure and further development of services in a portfolio system- Creating, introducing and implementing portfolio procedure documentation- Developing and designing ICT service portfolio system

- Representing Estonia in working groups and meetings of the European Commission customs systems projects- Preparing instruction materials and conducting trainings to internal employees and external business partners- Organizing testing of the national stock accounting and reporting system and managing the process- Analyzing legal, business and IT requirements of customs systems

Tallinn, Harjumaa, Estonia

- Negotiating payment arrangements.- Ensuring proper preparation and delivery of letters, notices and other communications regarding delinquent accounts.- Giving input to facilitate debt collection process- Helping data analytics team- Helping IT team with testing

Master Of Public Administration And Innovation, Science, Technology And Society

- Innovation, Entrepreneurship and Technology Management - Big Data and Current Issues in Governance - Project Management (Agile, SCRUM.

Higher National Diploma, Taxation

- Bases of taxation - International Economy - Business Mathematics - Business Law - Internal Control and Audit - Organisational Behaviour.