Gerhard Kleinhans Email & Phone Number

Centurion, Gp, Za

Fareham, England, United Kingdom

Managing and coordinating the following key areas:• Provided IT helpdesk support, resolving technical issues for over 183 businesses, companies, and private clients.• Managed equipment supply, installation, and maintenance of local and cloud-hosted servers (AD, Microsoft Exchange, Server 2012, 16 and 19) and routers (Ubiquiti UniFi, Peplink, MikroTik, Meraki, TP- Link, Vigor, Watchguard, pFense and Netgear) along with Office 365 support and cybersecurity… Show more Managing and coordinating the following key areas:• Provided IT helpdesk support, resolving technical issues for over 183 businesses, companies, and private clients.• Managed equipment supply, installation, and maintenance of local and cloud-hosted servers (AD, Microsoft Exchange, Server 2012, 16 and 19) and routers (Ubiquiti UniFi, Peplink, MikroTik, Meraki, TP- Link, Vigor, Watchguard, pFense and Netgear) along with Office 365 support and cybersecurity management.• Handled day-to-day cases using a CRM system, where current, new, and old cases were updated, changed, and resolved.• Supported business portals, setting up users with access to applications such as Airtable, Asana, SAP Concur, Intacct, NinjaRMM, and Salesforce.• Completed tasks via remote support using BTP Connect Remote Support, BTP Security Admin Interface, Ninja Monitoring, and other tools.• Managed spam prevention through Spambrella, monitored and updated OneLogin, SentinelOne, Duo, PRTG Network monitoring, Axcient x360 Recovery, and Synology.• Conducted routine VM server updates, router firmware checks, server OS version updates, and hardware monitoring.• Logged certification renewals, scheduled server reboots, and tracked account changes (e.g., user accounts, license changes, new starters/leavers) through change requests and then continuing to setup using AD and Azure AD and Microsoft Intune.• Shift handovers were documented with time worked.Reason for Leaving: Contracted Position. Show less

Pretoria, Gauteng, South Africa

Managing and coordinating the following key areas:• Created, managed, and relocated accounts, users, assets, and workstations in Active Directory across 35+ companies, ensuring seamless operations.• Administered user accounts and groups through the Office 365 Portal, Admin Control Center, and Hosted Exchange, with additional support provided via SolidCP for enhanced efficiency.• Configured and maintained spam filters, blacklisting, and whitelisting using… Show more Managing and coordinating the following key areas:• Created, managed, and relocated accounts, users, assets, and workstations in Active Directory across 35+ companies, ensuring seamless operations.• Administered user accounts and groups through the Office 365 Portal, Admin Control Center, and Hosted Exchange, with additional support provided via SolidCP for enhanced efficiency.• Configured and maintained spam filters, blacklisting, and whitelisting using eFa and MailCleaner, supporting multiple users and businesses.• Operated and managed support ticket systems via Service Desk Plus and Desktop Central for remote management, with accounts securely handled through Password Manager Pro.• Monitored networks, DNS, mobile data, and fiber lines using PRTG Network Monitoring, Unifi Cloud Controller, and Axxess Reseller Control Center to ensure consistent uptime and performance.• Conducted daily asset management by adding and updating peripherals, user profiles, product licenses, and hardware specifications to maintain accurate records.• Captured and completed daily billing, cost tracking, and task management through the Time & Task Manager portal to support operational accountability.Reason for leaving: Month – Month Contracted Position Show less

Pretoria, Gauteng, South Africa

Managing and coordinating the following key areas:• Configured networks to ensure smooth and reliable operation, aligning with business processes and objectives.• Administered, maintained, and supported day-to-day LAN and WAN operations to optimize network performance.• Implemented data backup solutions to distributed storage centers, safeguarding against potential data loss due to network breaches or failures.• Set up and configured new… Show more Managing and coordinating the following key areas:• Configured networks to ensure smooth and reliable operation, aligning with business processes and objectives.• Administered, maintained, and supported day-to-day LAN and WAN operations to optimize network performance.• Implemented data backup solutions to distributed storage centers, safeguarding against potential data loss due to network breaches or failures.• Set up and configured new and used test servers for developers, enabling efficient testing environments.• Prepared and deployed new workstations and laptops for new employees, work areas, and warehouses to support operational needs.• Conducted monthly maintenance and system updates on workstations and laptops to ensure peak performance and security.• Provided remote support for offsite branches using Remote Desktop Manager, Remote Connection Management, and AnyDesk for seamless issue resolution.• Delivered comprehensive support for branch operations, including email systems, software applications, and database management.• Performed Active Directory updates and changes for company employees, ensuring accurate and efficient account management.Reason for leaving: 3x Month Contracted Position Show less

Centurion, Gauteng, South Africa

Managing and coordinating the following key areas:• Conducted on-site installations, including cable routing and crimping for Cat5 and Cat6 networks, ensuring reliable connections.• Managed maintenance activities by supervising staff, inspecting equipment, and ensuring operational readiness.• Collaborated with internal departments to enhance productivity and streamline processes for improved efficiency.• Configured and deployed Mikrotik… Show more Managing and coordinating the following key areas:• Conducted on-site installations, including cable routing and crimping for Cat5 and Cat6 networks, ensuring reliable connections.• Managed maintenance activities by supervising staff, inspecting equipment, and ensuring operational readiness.• Collaborated with internal departments to enhance productivity and streamline processes for improved efficiency.• Configured and deployed Mikrotik routers (hEX Lite, hAP series), including scripting, link selection, and sector alignment for stable connections.• Performed Line of Sight (LOS) testing to verify optimal placement and connectivity.• Installed and configured Ubiquiti LiteBeam M5 and PBE-M5-400 PowerBeam airMAX bridges, completing detailed interface setups for seamless integration.Reason for leaving: Temporary Position Show less

Johannesburg Area, South Africa

Managing and coordinating the following key areas:• Installed and configured computer hardware, operating systems, and applications to ensure optimal performance.• Monitored and maintained computer systems and networks to guarantee uptime and reliability.• Relocated and configured desktop computers and phones to facilitate office moves and new employee workstations efficiently.• Troubleshot system and network issues, diagnosing and resolving hardware… Show more Managing and coordinating the following key areas:• Installed and configured computer hardware, operating systems, and applications to ensure optimal performance.• Monitored and maintained computer systems and networks to guarantee uptime and reliability.• Relocated and configured desktop computers and phones to facilitate office moves and new employee workstations efficiently.• Troubleshot system and network issues, diagnosing and resolving hardware and software faults promptly.• Maintained an accurate inventory of installed desktop hardware and software components for record-keeping and compliance.• Provided support through comprehensive procedural documentation and detailed reports.• Followed diagrams and written instructions to resolve faults or set up systems effectively.• Supported the roll-out of new applications to enhance operational efficiency.• Set up new user accounts, profiles, and addressed password-related issues.• Responded to call-outs within agreed time limits, ensuring minimal downtime.• Worked continuously on tasks until resolution, escalating to third parties when necessary.• Prioritized and managed multiple open cases simultaneously to meet service level agreements (SLAs).• Established strong working relationships with customers and professionals, including software developers.• Tested and evaluated new technology to determine its suitability for organizational needs.• Conducted electrical safety checks on computer equipment to ensure compliance with safety standards.• Successfully rolled out the CIC client, Interaction Desktop, and configured the Interaction Center Business Manager (ICBM).• Completed installation checks for servers and stacks at onsite locations to ensure readiness and functionality.Reason for leaving: Contracted Position Show less

Centurion, Gauteng, South Africa

Managing and coordinating the following key areas:• Responded to inquiries by clarifying customer needs and providing accurate and relevant information.• Conducted research to locate and deliver comprehensive solutions or required details effectively.• Resolved customer issues by analysing problems, identifying root causes, and exploring alternative solutions.• Implemented resolutions directly or escalated unresolved issues to call center management… Show more Managing and coordinating the following key areas:• Responded to inquiries by clarifying customer needs and providing accurate and relevant information.• Conducted research to locate and deliver comprehensive solutions or required details effectively.• Resolved customer issues by analysing problems, identifying root causes, and exploring alternative solutions.• Implemented resolutions directly or escalated unresolved issues to call center management for further action.• Fulfilled customer requests by clarifying needs, processing transactions, and forwarding requests to the appropriate departments.• Accurately logged customer interactions and maintained the call center database to ensure data integrity and reliability.Reason for leaving: Relocation Show less

Johannesburg Area, South Africa

Managing and coordinating the following key areas:• Addressed customer queries and complaints, ensuring timely and effective resolution to maintain satisfaction.• Assisted with accounts and billing, providing accurate information and resolving related issues.• Delivered comprehensive training for new products and services, followed by assessments to evaluate knowledge retention and application.• Responded to support calls, logging incidents in the… Show more Managing and coordinating the following key areas:• Addressed customer queries and complaints, ensuring timely and effective resolution to maintain satisfaction.• Assisted with accounts and billing, providing accurate information and resolving related issues.• Delivered comprehensive training for new products and services, followed by assessments to evaluate knowledge retention and application.• Responded to support calls, logging incidents in the Remedy system with accurate details.• Assigned ticket priorities, ownership, timelines, and next steps, while proactively following up to ensure timely resolution.• Provided initial support for VGE solutions and systems, collaborating with internal teams such as service and sales managers.• Liaised with external partners, including help desks, service teams, and sales support teams, to address and resolve issues effectively.• Contributed to the development of support materials, including FAQs and an online knowledge database, to enhance the service desk's efficiency.• Managed administrative tasks related to accounts, billing, and overall operations.• Ensured adherence to security and risk management protocols to protect systems and data.• Delivered technical training to improve team capabilities and readiness.Reason for leaving: Contracted to a 3rd Company Employer Show less

Johannesburg Area, South Africa

Managing and coordinating the following key areas:• Handled and logged calls for outgoing technicians, coordinating onsite visits to assist clients with IT issues.• Provided desktop support over the phone, collaborating effectively within a team to resolve user concerns.• Installed, maintained, and supported computer hardware, software systems, and programs to ensure operational efficiency.• Managed and administered computer networks… Show more Managing and coordinating the following key areas:• Handled and logged calls for outgoing technicians, coordinating onsite visits to assist clients with IT issues.• Provided desktop support over the phone, collaborating effectively within a team to resolve user concerns.• Installed, maintained, and supported computer hardware, software systems, and programs to ensure operational efficiency.• Managed and administered computer networks, including installation and troubleshooting for seamless connectivity.• Diagnosed and resolved technical issues related to hardware, software, and network systems.• Implemented measures to address computer viruses and security concerns, safeguarding systems and data.• Supported users with email and internet programs, ensuring effective communication and productivity.Reason for leaving: Company Liquidated Show less

Pretoria Area, South Africa

• Responsibilities of a Technical Repair Engineer.Reason for leaving: Company Liquidated

South Africa

• Responsibilities of a Hospital Porter.Reason for leaving: Contracted Position

Johannesburg Area, South Africa

• Responsibilities of a Desktop Support Engineer.Reason for leaving: Contracted Position

Pretoria Area, South Africa

• Responsibilities of a Distribution Warehouse Operator.Reason for leaving: Part Time Position

Certified, Information Technology (Computer Architecture)

Matriculated, Computer And Information Sciences And Support Services, Grade 12