Gerhard Kleinhans Email & Phone Number

Centurion, GP, ZA

Fareham, England, United Kingdom

• Managing and coordinating the following key areas:
• Provided IT helpdesk support, resolving technical issues for over 183 businesses, companies, and private clients.
• Managed equipment supply, installation, and maintenance of local and cloud-hosted servers (AD, Microsoft Exchange, Server 2012, 16 and 19) and routers (Ubiquiti UniFi, Peplink, MikroTik, Meraki, TP- Link, Vigor.
• Managed equipment supply, installation, and maintenance of local and cloud-hosted servers (AD, Microsoft Exchange, Server 2012, 16 and 19) and routers (Ubiquiti UniFi, Peplink, MikroTik, Meraki, TP- Link, Vigor.
• Handled day-to-day cases using a CRM system, where current, new, and old cases were updated, changed, and resolved.
• Supported business portals, setting up users with access to applications such as Airtable, Asana, SAP Concur, Intacct, NinjaRMM, and Salesforce.

Pretoria, Gauteng, South Africa

• Managing and coordinating the following key areas:
• Created, managed, and relocated accounts, users, assets, and workstations in Active Directory across 35+ companies, ensuring seamless operations.
• Administered user accounts and groups through the Office 365 Portal, Admin Control Center, and Hosted Exchange, with additional support provided via SolidCP for enhanced efficiency.
• Configured and maintained spam filters, blacklisting, and whitelisting using… Show more Managing and coordinating the following key areas:
• Configured and maintained spam filters, blacklisting, and whitelisting using eFa and MailCleaner, supporting multiple users and businesses.
• Operated and managed support ticket systems via Service Desk Plus and Desktop Central for remote management, with accounts securely handled through Password Manager Pro.

Pretoria, Gauteng, South Africa

• Managing and coordinating the following key areas:
• Configured networks to ensure smooth and reliable operation, aligning with business processes and objectives.
• Administered, maintained, and supported day-to-day LAN and WAN operations to optimize network performance.
• Implemented data backup solutions to distributed storage centers, safeguarding against potential data loss due to network breaches or failures.
• Set up and configured new… Show more Managing and coordinating the following key areas:
• Set up and configured new and used test servers for developers, enabling efficient testing environments.

Centurion, Gauteng, South Africa

• Managing and coordinating the following key areas:
• Conducted on-site installations, including cable routing and crimping for Cat5 and Cat6 networks, ensuring reliable connections.
• Managed maintenance activities by supervising staff, inspecting equipment, and ensuring operational readiness.
• Collaborated with internal departments to enhance productivity and streamline processes for improved efficiency.
• Configured and deployed Mikrotik… Show more Managing and coordinating the following key areas:
• Configured and deployed Mikrotik routers (hEX Lite, hAP series), including scripting, link selection, and sector alignment for stable connections.

Johannesburg Area, South Africa

• Managing and coordinating the following key areas:
• Installed and configured computer hardware, operating systems, and applications to ensure optimal performance.
• Monitored and maintained computer systems and networks to guarantee uptime and reliability.
• Relocated and configured desktop computers and phones to facilitate office moves and new employee workstations efficiently.
• Troubleshot system and network issues, diagnosing and resolving hardware… Show more Managing and coordinating the following key areas:
• Troubleshot system and network issues, diagnosing and resolving hardware and software faults promptly.

Centurion, Gauteng, South Africa

• Managing and coordinating the following key areas:
• Responded to inquiries by clarifying customer needs and providing accurate and relevant information.
• Conducted research to locate and deliver comprehensive solutions or required details effectively.
• Resolved customer issues by analysing problems, identifying root causes, and exploring alternative solutions.
• Implemented resolutions directly or escalated unresolved issues to call center management… Show more Managing and coordinating the following key areas:
• Implemented resolutions directly or escalated unresolved issues to call center management for further action.

Johannesburg Area, South Africa

• Managing and coordinating the following key areas:
• Addressed customer queries and complaints, ensuring timely and effective resolution to maintain satisfaction.
• Assisted with accounts and billing, providing accurate information and resolving related issues.
• Delivered comprehensive training for new products and services, followed by assessments to evaluate knowledge retention and application.
• Responded to support calls, logging incidents in the… Show more Managing and coordinating the following key areas:
• Responded to support calls, logging incidents in the Remedy system with accurate details.

Johannesburg Area, South Africa

• Managing and coordinating the following key areas:
• Handled and logged calls for outgoing technicians, coordinating onsite visits to assist clients with IT issues.
• Provided desktop support over the phone, collaborating effectively within a team to resolve user concerns.
• Installed, maintained, and supported computer hardware, software systems, and programs to ensure operational efficiency.
• Managed and administered computer networks… Show more Managing and coordinating the following key areas:
• Managed and administered computer networks, including installation and troubleshooting for seamless connectivity.

Pretoria Area, South Africa

• Responsibilities of a Technical Repair Engineer.Reason for leaving: Company Liquidated

South Africa

• Responsibilities of a Hospital Porter.Reason for leaving: Contracted Position

Johannesburg Area, South Africa

• Responsibilities of a Desktop Support Engineer.Reason for leaving: Contracted Position

Pretoria Area, South Africa

• Responsibilities of a Distribution Warehouse Operator.Reason for leaving: Part Time Position

Certified, Information Technology (Computer Architecture)

Matriculated, Computer And Information Sciences And Support Services, Grade 12