Design and delivery of modules focused on continous professional development, and HR information management for part time evening BA in HRM and Diploma in HRM in UL. Involved in the course board for the programmes Assessment of modules with consideration for accreditation body criteria and learning outcomes of each module. Design of blended learning materials for online / offline / synchronous / asynchronous use.

Working with talented UL students to help them understand key HRM / OB and IR theories, undertake projects and demonstrate key skills as part of their undergraduate studies. Design, delivery, assessment, administration, grading and evaluation of hrm, organisational behaviour and industrial relations modules delivered by the Department of Work and Employment Studies in UL (12 – 600+ students). Implementing various teaching and learning methods role play, simulation, Harvard case method… Show more Working with talented UL students to help them understand key HRM / OB and IR theories, undertake projects and demonstrate key skills as part of their undergraduate studies. Design, delivery, assessment, administration, grading and evaluation of hrm, organisational behaviour and industrial relations modules delivered by the Department of Work and Employment Studies in UL (12 – 600+ students). Implementing various teaching and learning methods role play, simulation, Harvard case method, video, presentation etc. to enhance transfer of learning.Day to day responsibility for a team of part time tutors (scholarship students), ensuring that the schedule operated as expected each week; and they were prepared for teaching activity.Dealing with sensitive student issues with the required care and empathy Show less

As the first HR Manager within the organisation, I wrote HR policies and procedures for the organisation. I also built the organisation's online HR Hub, the online interface for employees with HR, which enabled self service HR and HR contact strategies for the organisation. I also managed the day to day HR operations activity for the organisation including recruitment and selection, performance management and health and safety issues.

Working with the great HR team in Pepper, I designed a number of HR development and diversity and inclusion interventions. These included an online diversity and inclusion learning module for all staff and a career framework, considering reward and internal and external alignment implications. I also completed initial work on the design of complementary development pathways for staff development using LinkedIn Learning.

Whilst completing my MSc HRM, I worked as a self employed HR consultant on a project basis. These projects included the design of a diversity and inclusion survey for a large construction firm and with a community organisation, evaluating HR practices for legislative compliance and process improvement purposes.

Working as a career coach for long term unemployed customers Providing 1:1 coaching and support to customers to identify barriers to employment, development needs and job goals

I joined the Telefónica European team during the set up of their European HR shared service centre in Dublin. My role involved setting up,leading, developing and implementing strategic training, development and HR initiatives, supporting the business priorities of Telefonica's European HR shared service centre including:• Setting up & designing the Learning and Development function within the shared service.• Designing & implementing the short and long term learning and development… Show more I joined the Telefónica European team during the set up of their European HR shared service centre in Dublin. My role involved setting up,leading, developing and implementing strategic training, development and HR initiatives, supporting the business priorities of Telefonica's European HR shared service centre including:• Setting up & designing the Learning and Development function within the shared service.• Designing & implementing the short and long term learning and development strategic plans for the business.• Developing a catalogue of programmes that was available to the business as well as wider Telefonica teams, including facilitator guides supporting documentation as well as content. • Delivering training within the business on topics including; Induction, Leadership development, talent development, products and services, legal and regulatory, change, systems including SAP, Workday, Amris, SharePoint and Successfactors and a wide range of soft skills programmes. • Matrix Managing a team of trainers and developers to deliver a range of training across a number of countries and functions.• Implementing a training evaluation process based on Kirkpatrick model that fed into key business metrics. • Design and introduction of a ‘career path’ model to enhance business performance and develop consistency during the performance management process. • Implementing a consistent reward programme including pay benchmarking, performance management and calibration process, pay review and bonus programme integrated within talent and performance management programmes. • Introducing a talent management programme using business performance and behavioural data to identify top talent and succession plan, supported by tailored development programmes for the top talent groups.• Managing the streamlining of internal reward and HR policies to reduce costs and increase business efficiency.• Providing support to Managers on coaching, performance and HR issues. Show less

• Managing all new projects coming to market, focusing specifically on consumer products of strategic importance to O2• Working with L&D Manager to ensure that department training requirements are met while adhering to training budget• Working with various stakeholders from all areas of the business to meet objectives.• Delivering training to both internal staff, suppliers and corporate customers• Designing programmes to FAS QA 58/01 Standards• Managing e Learning vendor… Show more • Managing all new projects coming to market, focusing specifically on consumer products of strategic importance to O2• Working with L&D Manager to ensure that department training requirements are met while adhering to training budget• Working with various stakeholders from all areas of the business to meet objectives.• Delivering training to both internal staff, suppliers and corporate customers• Designing programmes to FAS QA 58/01 Standards• Managing e Learning vendor relationship & implementing new e Learning solution• Managing use of SharePoint within L&D • Working as L&D business partner for Carphone Warehouse, our only independent sales channel Show less

Managing Relationships with SME clients, assisting in growing & retaining key business accounts.

Inbound customer support in a call centre setting.

• Directly selling insurance policies to customers on both an inbound and outbound basis in a busy call centre.• Completing all related administration both when issuing quotes and selling policies• Training and mentoring staff