Geri Ilagan Email & Phone Number

Batangas, Ph

Philippines

I created an agency where we provide value to clients and help them find it easy to manage their business. By hiring VAs we help business owners who struggle with minor but tedious tasks. We make sure that the admin task is well taken cared of, giving them more time to work on other tasks on their plate. Our VAs are experts in different skill set, making sure they are flexible in terms of any kind of support a business need.

Arizona, United States

Phoenix, Arizona, United States

Philippines

As a General Virtual Assistant and work from home mom, I want to share my knowledge and expertise on how to have an opportunity in earning while working from home. I teach people who would like to start working from home. I helped them find the right skill set they need to learn to be able to provide value to their ideal client. I inspire and guide those who are struggling to find clients and projects.

United States

 Responsible for updating number of leads to the client.  Responsible for organizing documents for admin.  Responsible for creating FB ads, email automation, Manychat and vide editing for content creation Responsible for training, coaching and managing appointment setters for Real Estate Agents in the US.  Responsible for powerpoint presentation on marketing strategies.

Utah

Rochester, Minnesota Area

 Responsible for updating CRM regarding available property for listing and updating and monitoring tenant’s rent. Responsible for setting up appointment for showing time for prospect.  Responsible for creating ticket for maintenance upon tenant’s request. Email handling.  Sending notification to tenants about showing and or inspection.  Responsible for updating tenants regarding their payment for their rent.

Virtual Assistant Responsible in updating servers for email marketing.  Lead mining Forwarding lead to clients and auditing. Lead Generation  Responsible in calling leads and gather information like email address and phone number to send company profile. Appointment Setting  Responsible in setting up appointment for free consultation for website analysis.  Gather contact info for follow up call

Santa Barbara, California Area

 Responsible for calling leads and follow up on the items they purchased.  Responsible in processing orders for merchants.  Responsible for setting up appointment for potential customers.

 Responsible in conducting initial briefing to American agents regarding the job description.  Responsible in scheduling appointment for provisioning newly hired agents to IT personnel.  Responsible for conducting interview for off shore agents.  In charge of verification process for agents sales.  In charge of up training and monitoring agents with their progress in each call.

Team Manager Customer Service Responsible in training Customer Service Representative in call handling.  Responsible in escalation and follow ups.  Responsible in monitoring and making sure metrics are being met.  Responsible in processing tickets for escalation on a job order.  Responsible in setting up appointment for potential clients.  Responsible for coaching and up training for agents who do not pass or meet the required metrics.

Philippines

I have worked with different LOB and campaigns such as AT&T Uverse (billing), Verizon Tech Support, Verizon Dispatch, Today's Option (Medical Insurance, Athena ( Claims specialist) I worked for different positions in the BPO industryQuality Assurance Team ManagerQuality Coach