Took the lead role in Customer Service department, worked with Security department and Cabin Appearance department. Coordinated with other departments for all security measures such us aircraft guarding, anti sabotage checks and anti hijack measures; aircraft appearance to meet company standards. Initial point of contact for contract negotiations, claims and execution as per company policies. Work closely with the operational requirement departments and utilize relationships with Customs, Immigration, Airport Security, Airport authority and local vendors to ensure smooth running of our company. Engage and lead all partners with appropriate training, tools and strategy development as per company’s requirement. Skilled in use of internet and software applications including PowerPoint, Word. Good oral and written communication skills. Key skilled areas in airport functions are Check in and Boarding control. Motivates, trains and lead new staff to achieve good relation with the guests and the company. Good team player and Multitasking capabilities. Proven initiative and ability to work with minimal supervision.