• Upgrade SQL Servers from 2012 to SQL Server 2016/2019• VM Rightsizing Project to free up resources.• SCCM Monthly Server Patching • Maintain SCCM Master Image • Create application package in SCCM• Create applications in Intune • Provision new physical and virtual servers• Create application package with SCCM for unapproved and unlisted software for UAT testing using PowerShell and VB Script. • Perform technical support in the administration and maintenance of client-server applications and operating systems. • Create DFS accounts• Create email accounts for new hires

● Patch over 10,000 computer using SCCM on a monthly basis via SCCM to Multiple sites. ● Validate monthly patches and approve patches for deployment. ● Create application package with SCCM for unapproved and unlisted software for UAT testing using PoweShell and VB Script. ● Retire Legacy applications in SCCM● UAT testing for business applications● Deploy packaged applications to departments ● Create application package with SCCM for unapproved and unlisted software.● Create applications for Citrix VMs to deploy via SCCM. ● Create collections to identify users with certain apps that need to be removed based of query. ● Migrated 5000 computer from care1st to BSC domain using QMM● Weekly reporting on systems that need to be remediated for Windows updates in SCCM on multiple locations.● Migrated over 5000 computers/VDI from Windows 7 to Windows 10 ● Upgraded over 5000 computer to O365● Converting 0365 from Monthly Channel to Semiannual channel. ● Put in Change control tickets for Monthly patching and for software deployment to global site. ● Testing DR image for VDI● Work on tickets assigned with Sevice Now ticketing system● Engineered solution based on business needs.

● Create and maintain golden image for SCCM deploymnets● Manage Endpoint Protection with SCCM ● Package application with SCCM ● Create policy, deploy and manage System Center Endpoint Protection for UK and US systems● Patch computers and servers on a monthly basis vis SCCM to multiple locations● Weekly reporting on systems that need to be remediated in SCCM on multiple locations● Onboard users, adding them to the proper groups and give them the appropriate access needed.● Off board users, disable their accounts and remove any dependencies.● Create Visio plan to identify dependencies for deployment process● Manage Active Directory users and groups● Monitor ticketing que for daily desktop related task and tickets ● Adobe Creative Cloud Administrator● Applying and updating security updates for MAC’s using Pralllels for SCCM 2012

● Imaging computers using LANDesk● Resolving day to day tickets using Zendesk ● Deploying and Maintaining Microsoft Surface Pros● Desktop and Laptop imaging and encrypting● Phone support for administration staff and Physicians that are working remotely.● AD administration● Create user accounts for access to Office 365, Lync, and Skype For Business● Migrate email accounts from exchange to office 365

● Assisted in establishing an infrastructure for a new hospital from the ground up. ● Responsible for all VMware Horizon View users and client administration.● Deployed clinical applications and software and windows updates utilizing SCCM to the entire hospital while maintaining minimal to zero downtime.● Configure Outlook and OWA for users ● Create user groups in Active Directory along with resetting passwords and assigning users to proper groups or security groups. ● Windows server 2012, Active directory, GPO● Office 365 creating/administrating user accounts. ● Manage/Deploy Imprivata One Sign and two factor authentication policies. ● Manage Right Fax accounts for users and pull up reports for administration staff. ● Create software reports for licensing using SCCM 2012● Patch desktops and laptops quarterly using SCCM 2012● Create and updates images to deploy using SCCM 2012● Create and Deploy software packages using SCCM 2012● Use Remedy for ticket creation and problem resolution for users.● Support Executives with level 3 issues. ● Use WTS to deploy printers to users.● Patch desktops and laptops quarterly using SCCM 2012● Lead a group of 3 field engineers and assist them in resolving high priority tickets. ● Configure computers for downtime process and procedures. ● Manage and configure Dragon accounts for Physicians.● Configure and deploy Airwatch policies for users that want email on their phones. ● Configured and deployed Mac computers with Airwatch and put then on our domain. ● Phone support for administration staff and Physicians that are working remotely.● Installing and configuring Citrix receiver to connect to Cerner application and resetting Citrix session in Cerner. ● Provision iPhones for BYOD deployment to physicians