Germano P. Email & Phone Number

•Provide 2nd line technical support to our clients•Act as Escalation point for 1st line engineer•Follow and maintain our documentation updated•Assist Infrastructure team covering their absences when required•Ensure all issue/request are dealt meeting the Service Level Agreements •Exposed to a wide range of different workload type involving: troubleshoot issues, admin tasks, investigations, review current setup for improve service/performance and many… Show more •Provide 2nd line technical support to our clients•Act as Escalation point for 1st line engineer•Follow and maintain our documentation updated•Assist Infrastructure team covering their absences when required•Ensure all issue/request are dealt meeting the Service Level Agreements •Exposed to a wide range of different workload type involving: troubleshoot issues, admin tasks, investigations, review current setup for improve service/performance and many more.Tools/system in useAzure AD, AD, MS Azure, Intune, Exchange, MS365, Windows 10/11, MacOS, HyperV, Networking (VPN, DNS, TCP/IP, DHCP), Watchguard, Veam, Sophos, Datto, Addigy, Cisco Meraki Show less

London, England, United Kingdom

• Provide 2nd line technical support to IBMers • Organize, train and keep coaching/mentoring the 1st line engineers• Provide technical or procedural advises to 1st line engineers when needed• Build and maintain relationships with other teams and stakeholders• Build and maintain the team dashboards on ServiceNow in order to monitor and analyze the trends/tickets coming from the team• Prepare and run through the monthly KPI for the team• Prepare and run Kbs, training… Show more • Provide 2nd line technical support to IBMers • Organize, train and keep coaching/mentoring the 1st line engineers• Provide technical or procedural advises to 1st line engineers when needed• Build and maintain relationships with other teams and stakeholders• Build and maintain the team dashboards on ServiceNow in order to monitor and analyze the trends/tickets coming from the team• Prepare and run through the monthly KPI for the team• Prepare and run Kbs, training sessions and stand ups in Agile approachTools/system in useAzure AD, Azure Intune/ End Point, Exchange, O365, Windows 10/11, MacOS, HyperV, Networking (VPN, DNS, TCP/IP), Trello, Jira, Slack, Cisco Webex, Cisco Jabber, Five9, MFA, Box, Code 42, HCL Notes Show less

London, England, United Kingdom

• Built and maintain Reports and Dashboards on ServiceNow to monitor trend and KPI• Analyze data/reports to identify trends, recurring issues and helpdevelop a business plan with the relative stakeholder• Make sure all deadlines are met and issues are resolved within SLA• Communicate and collaborate with other teams• Follow and update various documentations to support clients• Manage accesses through Active Directory database, O365 Admin orExchange to ensure all… Show more • Built and maintain Reports and Dashboards on ServiceNow to monitor trend and KPI• Analyze data/reports to identify trends, recurring issues and helpdevelop a business plan with the relative stakeholder• Make sure all deadlines are met and issues are resolved within SLA• Communicate and collaborate with other teams• Follow and update various documentations to support clients• Manage accesses through Active Directory database, O365 Admin orExchange to ensure all users have the permission required• Manage the enterprise's devices using MDM solutions• Provide 1st & 2nd line support over different countriesTools/system in useActive Directory, Exchange, Office 365, Microsoft Teams, VMware Horizon, ServiceNow, Jira, CISCO Meraki, Voip server IPFX, TeamViewer, Windows 10, CISCO SCCM & MDM, Remote Desktop, RDP, TCP/IP, DNS, DHCP. VPN, Bitlocker, Multifactor authentication. Show less

London, England, United Kingdom

• Analyze data to identify peak times and design the team rota• Analyze data about products sold and then develop a business plan• Analyze the data to ensure the correct level of stock is ordered/retained• Support the Area Manager with presentations, meetings, reports• Drive the business to hit the required targets and grow sales/profit• Provide an amazing customer service through my team• Recruit, support, lead and constantly communicate with the team

Sicily, Italy

• Analyze data about sales to spot trends and opportunities• Create a business plan based on data-driven decisions to increasesales in areas of opportunities• Build strong relationships with clients and manage customer portfolio• Create reports to visualize KPI and stats for the team• Promote, advise and sell telecommunications services• Frequently update my knowledge about IT\Broadband's services• Recruit, train, support and manage a sales team• Manage the… Show more • Analyze data about sales to spot trends and opportunities• Create a business plan based on data-driven decisions to increasesales in areas of opportunities• Build strong relationships with clients and manage customer portfolio• Create reports to visualize KPI and stats for the team• Promote, advise and sell telecommunications services• Frequently update my knowledge about IT\Broadband's services• Recruit, train, support and manage a sales team• Manage the negotiations in all its phases Show less

Sicily, Italy

• Analyse the data about sales to spot trends and opportunities• Create a business plan based on data to increase the sales in areas of opportunities• Promote, advise and sell telecommunications services • Build strong relationships with clients and manage customer portfolio• Create reports to visualise KPI and stats for the team• Frequently update my knowledge about IT\Broadband's services• Recruit, train, support and manage a team of sellers • Manage the negotiations… Show more • Analyse the data about sales to spot trends and opportunities• Create a business plan based on data to increase the sales in areas of opportunities• Promote, advise and sell telecommunications services • Build strong relationships with clients and manage customer portfolio• Create reports to visualise KPI and stats for the team• Frequently update my knowledge about IT\Broadband's services• Recruit, train, support and manage a team of sellers • Manage the negotiations in all its phases Show less

• Lead and support my team in any kind of activity • Train the new soldiers in the rifleman' s course• Lead by example, advise and develop my team• Provide security service when required

Sicily, Italy

Nvq Level 3, Business Supervision & Leadership, A-Level

Master, Business & Commerce

Bachelor'S Degree, Mathematics And Computer Science

Diploma: It - Technical Expert Computer, Computer/Information Technology Administration And Management