Germell Hosch Email & Phone Number

Lisle, Illinois, United States

• Provide support to retail customers and business users to retain clients and further expand deliverable services.
• Maintain professional relationships with clients by providing efficient and effective troubleshooting support through excellent communication and prompt use of analytical deduction to identify the root problem.
• Maintain awareness of changes/updates by attending departmental meetings and reading emails, while continuously learning new troubleshooting techniques to plan for upcoming developments.

Illinois, United States

• Exceeded past all expectations in the employee performance review,acknowledged for successfully securing the store’s largest single-saletransaction annually.
• Further enhancing the customer service experience by building personalrelationships with clients through staying consistent, adhering to feedback, and effectively delivering on their wants and needs, bringing an.
• Consult with clients their project vision and design prior to deployment, proposing appropriate recommendations before finalizing the order.

240 Paradise Parkway, Oswego, IL

• Created various files of pseudo-code using Notepad++ to function astemplates for erecting a program to process all data relating to thecampaign’s success.
• Devised short- and long-term marketing quotas to assess for accuratelyreading statistics, raising awareness, and responding to feedback during thecrowdfunding stage.
• Resourced Shopify to manage e-commerce activity, providing the businesswith an effective low cost and a higher reinvestment return.

• Trained and mentored professional staff on customer empathy as anactively engaging and disengaging strategy, increasing customer-to-salesconversion rate to 90%.
• Composed daily tasks, reports, spreadsheets, including additionaldocuments attached to company files for management control and staffawareness.
• Set monthly goals to prevent internal/external theft. Shrink remainedbelow one percent during active employment.

Bachelor'S Degree, Computer Science

Activities and Societies: Computer Science ClubDean’s List Honor

Bachelor Of Science - Bs, Biology/Biological Sciences, General

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