Germell Hosch Email & Phone Number

Lisle, Illinois, United States

• Provide support to retail customers and business users to retain clients and further expand deliverable services.• Maintain professional relationships with clients by providing efficient and effective troubleshooting support through excellent communication and prompt use of analytical deduction to identify the root problem.• Maintain awareness of changes/updates by attending departmental meetings and reading emails, while continuously learning new troubleshooting techniques to plan for upcoming developments.

Illinois, United States

• Exceeded past all expectations in the employee performance review,acknowledged for successfully securing the store’s largest single-saletransaction annually.• Further enhancing the customer service experience by building personalrelationships with clients through staying consistent, adhering to feedback, and effectively delivering on their wants and needs, bringing an increased flux of satisfactory retail surveys.• Consult with clients their project vision and design prior to deployment, proposing appropriate recommendations before finalizing the order.

240 Paradise Parkway, Oswego, Il

• Created various files of pseudo-code using Notepad++ to function astemplates for erecting a program to process all data relating to thecampaign’s success.• Devised short- and long-term marketing quotas to assess for accuratelyreading statistics, raising awareness, and responding to feedback during thecrowdfunding stage.• Resourced Shopify to manage e-commerce activity, providing the businesswith an effective low cost and a higher reinvestment return.

• Trained and mentored professional staff on customer empathy as anactively engaging and disengaging strategy, increasing customer-to-salesconversion rate to 90%.• Composed daily tasks, reports, spreadsheets, including additionaldocuments attached to company files for management control and staffawareness.• Set monthly goals to prevent internal/external theft. Shrink remainedbelow one percent during active employment.

Bachelor'S Degree, Computer Science

Activities and Societies: Computer Science ClubDean’s List Honor

Bachelor Of Science - Bs, Biology/Biological Sciences, General

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