o Analysis of bug reports and bug clearance for OSI Layer 2 Cisco user documentation.o Editorial review of documents produced by technical staff. These are usually not native English speakers.o Technical writing on Cisco ME3600-3800 switch product.o Switch Configuration Guideso Data sheetso Release noteso Publication of documents in HTML and PDF format on Cisco website using proprietary Web Publisher tools.o Development of conversion methods for legacy Framemaker documentation to Darwin Information Typing Architecture (DITA). This involved:o Restructuring large Framemaker documents in preparation for conversion to XML.o Conversion of unstructured to structured Framemaker XML documentso Preparation of DITA – XML documents using XMetal 6.0 Enterprise editor.

Technical Editor/ Library Producer2002-2013o Designed and implemented Customer Product Information (CPI) architecture for the following areas:o Wideband CDMAo Core platformo Operations Support Systemso Ericsson Network IQo Designed and produced customer libraries for the above productso Technical team leader for up to 40 designers and technical writers based in Athlone (Ireland), Linkoping (Sweden) Budapest (Hungary) and Bangalore (India).o Ensured that documents produced are optimised for easy translation into other languages.o Operations Support System Radio and Core (OSS-RC) representative on the Product Information Core team. This dealt with:o CPI methods, user documentation design, packaging and delivery systems.o CPI tools, XML editors, integration of documentation and design methodso Customer information usability and qualityo Language and graphics qualityo CPI product development roadmapo Integration of customer documentation from acquired companies into the overall Ericsson product.o Elected employee trustee on Ericsson Ireland Pension fund.Usability Management1996-2002o Team leader for maintenance AXE (MAXE) group. This consisted of about 30 people who designed and inspected operational documents for the AXE telephone exchange. Local MAXE locations ranged from Brazil to China.o Member of the central Usability management group (UMAN). This reviewed and approved the usability aspects of AXE Implementation Proposals.Project manager1995-1996o Technical expert dealing with conversion of AXE customer documents from proprietary format (Ericsson Document Markup Language) to XML.o Project manager for the conversion process.

Electrical and electronic instructor on a range of courses for apprentices, adult trainees and worker skills upgrades.

Distribution engineer in Sanaa. Install and maintain a 33kv, 15kv and 11kv electricity distribution network. Liaise with local staff and internation contractors installing new generating and distribution equipment