Gerry M. Email & Phone Number

Ireland

Ireland

★★ What We Do ★★Safeguarding your data, staff and IT systems from cyber- attacks and ensuring you can recover quickly when a disaster strikes, helping you comply with EU Data Protection Regulation (GDPR) by 25 May 2018.The GDPR mandates security awareness training (Article 39) along with proactive cyber security measures & a tested strong backup and DR process (Article 32)It's no longer a case of ""if" but "when" disaster will strike your business from a cyber attack, data breach or other disaster such as an employee deleting a critical folder or clicking on a malicious email link. With the:(i) Massive increase in cyber security attacks locally and world wide and(ii) Latest ransomware and cyber threats which are now attempting to delete or encrypt your backup storage devices over the network (iii) Large penalties for data breaches and breaches of EU GDPR law. Companies are slowly realising that to stay competitive and maintain business operations they need to implement:(i) a robust Cyber Security Awareness Training and Testing programme for their staff to stop clickers(ii) an ever evolving Cyber Security framework to protect their IT systems against the latest threats (including ransomware)(iii) a tried and test Disaster Recovery process in place to keep business operating "when" not "if" disaster strikes.We estimate that 99% of businesses fully rely on I.T and access to their critical data. Yet most do not have the time or resources to ensure their systems are protected and they are prepared for the events that can bring business to a halt. We get it, it’s a minefield! You know you should deal with it but don’t know how or where to start. Worry not, we’ve built a company to do just that. Get in touch. W: www.techguard.ie T: +35316991545 E: info at techguard.ieThat's why we built Tech Guard to educate businesses and help them implement the necessary measures to keep them in business. Contact us today to find out how we can help.

Ireland

At PCTechSupport, our team and I specialise in providing professional IT services to small & medium sized businesses in Ireland. These include:Managed IT Support - here we use an Advanced IT Monitoring and Support system to give our clients top class IT Support for a fraction of the cost of a full-time onsite IT person. We keep our client's IT systems up-to-date, running smoothly, safe from hackers and viruses and fully backed up in case disaster strikes. Cloud Based Email and File Storage SolutionsWe help clients understand what the cloud is and if it is a good suit for their business. If so we then help migrate them smoothly to a cloud based email and file storage solution (e.g. Microsoft Office 365).Managed Backup SolutionsWe provide Managed onsite and encrypted cloud based backup solutions for businesses. We have seen a great shift recently towards cloud based backup solutions by small businesses as it helps protects their investment in their business by ensuring they will be able to quickly recover all critical business data should their servers fail or disaster strike at their place of work. A Managed Backup solution means we look after & fix your backups so you & your staff don’t have to.Email and Web Filtering SolutionsPC Tech Support can provide businesses nationwide with a cloud based Managed Web/Email Filtering & Continuity Solution to keep their email spam free and always running. PC & Server RepairYou may just require standard once off (break/fix) PC & Server Repair services when your computers or server fail or unexpectedly cause you an issue. If you do, then we are here to help. IT SalesWe also sell a wide range of IT products both hardware (servers, laptops, desktops, tablets, printers, computer accessories and consumables etc.) and software (e.g. Microsoft Office, Antivirus products etc.) to businesses at competitive prices. We are a Microsoft Educational Partner and can provide Educational software at discounted prices.

Dublin - Blanchardstown

Managed an IT Support help desk of 11 IT technicians. supporting small, medium and large businesses through Managed Services. Scheduled and dispatched engineers for onsite work. Regularly acted in a senior technical capacity solving more complex client IT issues. Customer liaison for IT Support issues and point of escalation for technical issues from the team. Sat on the company management team and met weekly to present a report to management on the support desk progress. Worked with management to streamline the internal processes of the support desk.Chaired weekly IT Support meetings with the technicians discussing ticket statistics and areas for service improvement.Provided on the job training (soft skills and technical training) to the team of technicians. Drafted internal training manuals, step by step documents to resolve common IT issues, client on-boarding templates, backup review templates etc.Worked with members of the team to develop and extend the IT monitoring software capabilities.Assisted in the recruitment process by drafting job specifications, advertising job positions online and interviewing candidates for inclusion within the help desk team.Attended a yearly meeting of IT service desk managers from similar based UK Managed Service companies (HTG Group) to discuss similar problems, share knowledge and gain insights into how to improve the workings of the IT Support help-desk. Attended yearly UK based Connectwise conferences to improve knowledge of the Connectwise IT software package and also to network with other IT Managed Service Providers to share knowledge and discuss solutions to shared problems.

Dublin - Blanchardstown

Ran the IT Support help desk with one other engineer, supporting a group of 30 small, medium and large businesses through Managed Services. Clients supported were local and International based across several industries ranging from private sector to public sector to a number of large educational institutions. Took phone calls from customers and logged issues into a ticketing system (Connectwise). Troubleshooted and resolved various IT customer issues (trivial and complex) on a daily basis.Worked with and configured remote server and desktop management software (Labtech and Kaseya). Pushed out and managed the antivirus software (AVG and Kaspersky) for the majority or our clients.Provided remote and onsite IT support across a broad range of hardware and software systems. Liaised with several third party vendors to assist in the resolution of client side IT issues.Examples of Software Supported: Windows Server operating systems, (NT, 2000, 2003, 2008) including Active Directory & Group Policy, Microsoft Exchange, Lync, SQL Server, SharePoint, Hyper-V, VMWare, Symantec Backup Exec, Veam, Online Backup Software, Financial Software (Sage, Opera etc.), Microsoft Office 365 and several other IT based software systems.Examples of Hardware Supported: Dell & HP Servers, various laptops, desktops, printers, faxes, scanners, photocopiers, modems, routers, switches, firewalls (Sonicwall, Cisco and Fortigate)Documented client IT Infrastructures into a SharePoint portal for easy access.On-boarded a number of new customers to Brandon. Undertook client side IT infrastructure reviews with a view to advising client on internal improvements within their IT infrastructure.Certification Acquired: Windows 2008 Server Administrator

Dublin City Centre

Employed as an IT Technical Consultant (with a focus on IT Networks and Security) in the Advisory Consulting department of PricewaterhouseCoopers’ (PwC) Advisory practice. During my time in PwC, I worked on several technical projects across public and private sectors industries specialising in the following areas:IT Infrastructure/Network and Security- Performed high level network security reviews, reviewing LAN, WAN and Wireless components incl. Windows 2K/2K3 AD, Cisco/Nokia switches/routers/firewalls and Antivirus configurations.- Analysed operating system and database configurations for clients with the following technologies: Microsoft Windows (NT, 2000, 2003), Active Directory, UNIX (Linux, Solaris, AIX, HP-UX), OS400, VMS, Oracle, SQL, DB2, Mainframe (ACF2, RACF). Identified weaknesses and provided recommendations.- Undertook several physical, environmental and security based reviewsIT Policy and Procedures- Reviewed and updated client IT policies and procedures against best practice- Developed baseline operating system and database standards for several clients- Executed tailored work programmes to test the security of client operating systems and databases.IT Training- Delivered numerous platform (Windows, UNIX and iSeries) training sessions in Portugal to up to 30international PwC staff, as well as internally to PwC staff within the Dublin office.- Organised and delivered multiple training sessions for the rollout of a risk management application.IT Compliance & Risk Management- Successfully completed projects both auditing and advising clients on their IT obligations for SOX. These involved developing and executing SOX IT test scripts and security work programmes testing the client’s inscope operating systems, databases, applications and network environment.- Undertook detailed IT General Controls (ITGC) and application security audits- Assisted with IT and business risk impact assessments inline with PwC Risk Management methodology

Worked here as a web developer for a 6 month college placement - creating new functionality on the main website delivered with the companies mobile multimedia product suite.Web languages used: HTML, Javascript, XML, XSLAlso built Redhat Linux servers for clients and deployed onsite with the company's product suite.

Bsc In Software Engineering

Education record