Gerry Shoulders Email & Phone Number

Carmel, IN, US

As the Director of Technical Services, I lead a fantastic team dedicated to delivering top-notch technical support and service. My job is all about making sure our teams work seamlessly together and that we're always pushing to improve. I focus on crafting and executing strategies that boost service quality and keep our customers smiling. By tracking key.

I led a great team of engineers who ran our Data Center Facility. We were responsible for delivering our IaaS offerings like virtualization, backups, and colocation services. The main goal was to keep everything running smoothly so we could deliver top-notch solutions to our clients.

I was part of the Data Center Infrastructure team, where I handled virtualization, network management, and backups. I worked with tools like VMware, Hyper-V, SAN Storage, Veeam, and Cisco/Nexus to ensure our IaaS services ran smoothly. My role was about using the right technology to keep everything up and running efficiently.

I managed customer access requests and made sure to follow all security procedures. Using a trouble ticket system, I logged and tracked requests, noting any special needs or customizations for future reference. I monitored our support systems to catch potential IT, network, or facility issues before they turned into problems. I worked closely with both.

I provided first-level support to both customers and staff, making sure everyone got the help they needed. I kept everything in line with SAS70 compliance standards and handled all the documentation. I created and managed trouble tickets and escalated them when necessary. I also worked closely with circuit providers to resolve issues quickly. On top of.

Aas, Computer Information Systems

Education record