Gerry Tollan Email & Phone Number

London, Gb

A Business Analyst within the Change delivery team. Identified options and supported recommendations (incorporating both process and IT change) to align with business requirements. Worked closely with Product Owners and Sponsors, ensuring that their perspectives were understood, and work planned accordingly.

Crawley, England, United Kingdom

A hybrid position, combining the roles of business analyst / designer / team manager. First point of contact for banking and loyalty system applications and processing. Led a small team, usually contributing to multiple concurrent projects, involved in all aspects of the delivery lifecycle. Managed stakeholders, gathered and managed requirements, created user stories, produced data and business process models, designed solutions, supported development and test teams, planned live… Show more A hybrid position, combining the roles of business analyst / designer / team manager. First point of contact for banking and loyalty system applications and processing. Led a small team, usually contributing to multiple concurrent projects, involved in all aspects of the delivery lifecycle. Managed stakeholders, gathered and managed requirements, created user stories, produced data and business process models, designed solutions, supported development and test teams, planned live implementations. Worked with web and digital teams on new initiatives. Managed backlogs. Show less

Crawley, England, United Kingdom

Created and implemented solutions to meet business requirements concerning loyalty banking systems, working closely with key stakeholders. Estimated development and implementation effort. Supported development and test teams through unit testing to live implementations.

Worked on enhancements, support and maintenance of the loyalty system used by Airmiles. Principally this concerned the application that supported a frequent buyer scheme.

Involved with the enhancement, maintenance and support of a customer loyalty system developed by Unisys for airlines. The system provided a single business application to manage all loyalty programs offered by an airline including Frequent Flyer, Lounge, Senior Citizen and other speciality programs.

Involved with the development, implementation, enhancement, maintenance and support of a cargo handling system. The system was designed to allow airport cargo handlers to track aircraft cargo through all import and export processes.