Bonnie Silver Email & Phone Number

London, England, United Kingdom

• Combining qualitative and quantitative research to identify actionable insights that inform the roadmap of channel and product teams
• Working closely with Product Managers and UX Designers to generate hypotheses and plans for high-impact research/testing that helps us better understand our existing and potential customers and how to create better.
• Supporting product and channel teams by leading or assisting with the planning and implementation of user research
• Providing research methodology advice to enable peers and product teams to conduct their own research successfully
• Responsible for all phases of research, including development of discussion guides, facilitating interviews or moderating usability tests, and analysing and sharing findings
• Sharing insights regularly to various stakeholders and teams

Employee Loyalty Products & ServicesEmployee Loyalty is an exciting new venture for IAG Loyalty. The Employee Loyalty team are accountable for a set of engagement and recognition products that utilise the Avios currency to drive employee loyalty (engagement) for businesses. This includes ‘Get Active with Avios’ a fitness product which rewards teams that.

• EA to Chief Digital Officer, Chief Financial Officer & HR Director (Mat Cover)
• Extensive diary management for the Directors
• Inbox management – appropriately filter and organise CDO’s inbox
• Arranging extensive international and national travel
• Processing expense claims using SD Worx and raising purchase orders for the team using Ariba
• Organising and hosting events for the children of employees across all OpCos under IAG

London, United Kingdom

• Extensive diary management for the Director and a team of 16
• Arranging international travel including flights, transfers and hotels and compiling travel itineraries and extensive visa applications
• Coordinating internal and external meetings and calls with multiple participants and time zones
• Processing expense claims using Concur
• Co-ordinating internal and external conferences for 100 – 150 delegates
• Organising off-site team building days

London, United Kingdom

• Sole control over Mr Osmond’s email accounts, filtering all emails to be forwarded to his personal email address or responding on his behalf
• Highly complex diary and travel management for the family including the booking of helicopters, private jets and transfers
• Responsible for paying bills, liaising with the household staff and general house management
• Organising hosted shoot days and events at both the family estate and around the country
• Personal shopping, gift purchasing and errand running
• Researching and booking hotels, restaurants and venues for business meetings

London, United Kingdom

• Home management, managing a portfolio of properties for clients including regular site visits
• Providing a bespoke concierge service to HNW clients 24 hours a day
• Liaising with Architects, Interior Designers and Contractors for various refurbishments
• Establishing third-party relationships and creating promotions/advertorials with brand partners
• Organising luxury events both in house and for our HNW clients
• Carrying out complex inventories and a dedicated ‘Move Manager’ for Cadogan Tate