Bonnie Silver Email & Phone Number

London, England, United Kingdom

• Combining qualitative and quantitative research to identify actionable insights that inform the roadmap of channel and product teams• Working closely with Product Managers and UX Designers to generate hypotheses and plans for high-impact research/testing that helps us better understand our existing and potential customers and how to create better products and UX that solves their problems and meets their needs• Supporting product and channel teams by leading or assisting with the planning and implementation of user research• Providing research methodology advice to enable peers and product teams to conduct their own research successfully• Responsible for all phases of research, including development of discussion guides, facilitating interviews or moderating usability tests, and analysing and sharing findings• Sharing insights regularly to various stakeholders and teams• Communicating research findings to inform business decisions through the best possible means ranging from presentations to workshops

Employee Loyalty Products & ServicesEmployee Loyalty is an exciting new venture for IAG Loyalty. The Employee Loyalty team are accountable for a set of engagement and recognition products that utilise the Avios currency to drive employee loyalty (engagement) for businesses. This includes ‘Get Active with Avios’ a fitness product which rewards teams that exercise with Avios) and ‘KidCon’ (our events introducing employees and their children to the world of agile and tech).https://iagloyalty.com/en/employee-engagement

EA to Chief Digital Officer, Chief Financial Officer & HR Director (Mat Cover)• Extensive diary management for the Directors • Inbox management – appropriately filter and organise CDO’s inbox• Arranging extensive international and national travel • Processing expense claims using SD Worx and raising purchase orders for the team using Ariba• Organising and hosting events for the children of employees across all OpCos under IAG• Organising social events and away days for both the Finance and Digital teams• Proof-reading various documents for Directors and members of the Ventures team• Recruitment & On boarding - liaising with recruitment for placement of key digital roles & co-ordinating their on boarding

London, United Kingdom

• Extensive diary management for the Director and a team of 16 • Arranging international travel including flights, transfers and hotels and compiling travel itineraries and extensive visa applications• Coordinating internal and external meetings and calls with multiple participants and time zones• Processing expense claims using Concur• Co-ordinating internal and external conferences for 100 – 150 delegates• Organising off-site team building days

London, United Kingdom

• Sole control over Mr Osmond’s email accounts, filtering all emails to be forwarded to his personal email address or responding on his behalf • Highly complex diary and travel management for the family including the booking of helicopters, private jets and transfers • Responsible for paying bills, liaising with the household staff and general house management• Organising hosted shoot days and events at both the family estate and around the country • Personal shopping, gift purchasing and errand running • Researching and booking hotels, restaurants and venues for business meetings

London, United Kingdom

• Home management, managing a portfolio of properties for clients including regular site visits• Providing a bespoke concierge service to HNW clients 24 hours a day • Liaising with Architects, Interior Designers and Contractors for various refurbishments • Establishing third-party relationships and creating promotions/advertorials with brand partners • Organising luxury events both in house and for our HNW clients • Carrying out complex inventories and a dedicated ‘Move Manager’ for Cadogan Tate • Generating contracts and invoices • Handling client money and monitoring expenditure