Gert Tomson Email & Phone Number

15 years of experience in operations management, customer service/technical support management, and product management. In every role, my main focus is on customer experience and my thinking always starts from a user perspective. As a customer support team leader there are 2 most important aspects: 1) Building a strong team by developing every person individually through coaching as well as the whole team by keeping their motivation up 2) Establishing transparent processes to achieve the best customer experience and to have valuable feedback from customer service for the rest of the company

Listed skills include Product Management, Product Development, Team Leadership, Process Management, and 5 others.

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  Taltech – Tallinn University Of Technology