Good business comes from good relationships between companies, and tightening communication between one company and another, understanding the needs between customer and supplier and making it natural is what I do best!We live in a period of human history that we have a lot of information available, but we find information of all kinds: useful, relevant, less relevant and even useless and misleading information.We need to know what is useful information and use that in the interests of our companies. Identify those that are not feasible and misleading and protect our businesses and, above and beyond, no matter what scenario we are in, get adapted and continue to generate good business opportunities!And to do so in a way that digital media advertising is positive and relevant, makes good business opportunities always exist! All companies need to have digital presence. And this is my team's expertise!From the hospitality sector, through intergovernmental bodies such as the UNO, transportation, private security, industry, food, journalism, among others, I worked in structuring business in a wide variety of areas. Business challenges - when there is interest in overcoming them - is where my team and I can help!Does your company need to optimize the website? Do campaigns on Facebook and Google?You do not know what you can do in the digital world?Talk to me!- Inbound Marketing Strategies (RdStation)- Project management- Digital marketing- Development of new products- Contact Center implementation, standardization and management- Prospecting and management of commercial partnerships- Development and Management of Mobile and Web products- B2B and B2C actions- Cross selling- Up sellingSilvio Tavaressilvio@2litros.com.brhttp://www.2litros.com.brhttps://www.instagram.com/photosbyssbr
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Diretor De Operações Em Marketing Na 2Litros2Litros Jan 2023 - Sep 2024São Paulo, Brasil -
Diretor Extraordinário De Marketing Espacial2Litros Nov 2021 - May 2023São Paulo, São Paulo, Brasil -
Operational Marketing Manager2Litros Aug 2019 - May 2023São Paulo Area, Brazil- Monitoring of the entire operational operation, processes and procedures of the company- Analysis and improvement of the business model- Monitoring all requests and analysing the best way to carry out the projects- Responsible for the relationship with customers and other companies, ensuring that the media are working and generate the necessary feedback to promote the improvement of 2litros channels, products and services -
New Business DevelopmentEwtec Agência De Comunicação Sep 2014 - Aug 2019São PauloManagement of the new business department and strategic partnerships:- Prospecting and managing new business- Prospecting and management of commercial partnerships- Deployment, standardization and management of E-commerce- Development and Management of Mobile and Web products- Development of new products- Negotiation with suppliers- Guerrilla marketing- B2B and B2C actions- Digital marketing- SEO, SEM & Multiplier of Keywords with own tool (exclusive) -
Comunicação, Publicidade & Marketing FreelancerPonto.Mediato Oct 2014 - Apr 2015São PauloPartnerships prospectionPartnerships Management Inbound marketing plans developmentOff Line marketing plans developmentDigital marketing plans developmentSocial media marketing plans development
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CeoBrainstorming Languages Jan 2014 - Apr 2015São Paulo E Região, Brasil- New business development - New partnerships development - Digital Marketing plans development -
Business ManagerMaplink Nov 2013 - Sep 2014São Paulo E Região, BrasilNew products developmentNew business developmentBusiness managementConsultive sales solutionsClient support Web and Mobile products management:*Routing*Geolocalization*Geomarketing*Traffic information in real time*Store Locator Solutions*Navigation Solutions*Marketing Solutions -
Partnership Account ExecutiveIclp Jun 2012 - Oct 2013São Paulo Area, BrazilResponsible for Brazil partnerships divisionInternacional partnerships prospectionNacional partnerships prospectionPartnerships managementBusiness to business actionsBusiness to consumer actionsMarketing plans developmentDigital marketing plans developmentSocial media marketing plans development -
Analista De Operações - MarketingMentez Apr 2011 - May 2012Operations in Online Marketing and Advertising in Social Networks -
Consultor Em Serviços De Atendimento Ao ClienteConsultoria Em Serviços De Atendimento Ao Cliente Nov 2010 - Apr 2011• Implementation of SAC operation, Helpdesk teams; Anti-Atrittion; Collection; Telemarketing; Webcall Center and BackOffice• Recruitment and Selection, training and retraining of employees;• Quality management in Corporate service via E-mail and Via Chat;• Quality management in customer loyalty,• Results management in BackOffice and ombudsman products
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Gerente De Atendimento Ao Cliente - SacGroupon Aug 2010 - Nov 2010- Implementation of the SAC operation of a multinational of the Internet sales branch (SAC Management of the company Groupon Urban Club)-Coordination of Helpdesk teams; Anti-Atrittion; Collection; Telemarketing; Webcall Center and BackOffice-Recruitment and Selection, training and retraining of employees -
Coordenador De Sac E BackofficeGroupon Aug 2010 - Sep 2010Implementation of the entire process of customer service, hiring and training of employees, standardization of customer service processes by telephone, email and social media. -
Supervisor De Operações SêniorVoxline Contact Center Aug 2008 - Aug 2010Gerenciamento de equipes de atendimento ao cliente, produto PROCON Telefônica -
Supervisor De Operações Em CallcenterUol Apr 2003 - Sep 2007São Paulo E Região, Brasil• Coordenação de equipes de Helpdesk; Anti-Atrittion; Cobrança; Telemarketing; Webcall Center e Backoffice desde Abril de 2003;• Experiência em toda rotina de coordenação de equipes: relatórios de controle de produtividade e tempos, estratégia para alcance de metas de área, apresentação mensal de resultados, feedbacks aplicados com planos de ação, campanhas motivacionais, CCPulse, Plusoft, Tephra e Avaya (Lucent);• Experiência em Recrutamento e Seleção, treinamento e reciclagem de funcionários;• Experiência como gestor de qualidade em atendimento Corporativo via E-mail e Via Chat ;• Gestão de qualidade na fidelização de clientes,• Gestão de resultados em BackOffice e ouvidoria produtos Telefônica -
Analista De Suporte TécnicoUol - Universo Online Nov 2000 - Apr 2003São Paulo E Região, Brasil
Silvio Santos Education Details
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Estácio UniradialComunicação Institucional -
Administração, Negócios E Marketing -
Direito
Frequently Asked Questions about Silvio Santos
What is Silvio Santos's role at the current company?
Silvio Santos's current role is Operational Marketing Director.
What schools did Silvio Santos attend?
Silvio Santos attended Estácio Uniradial, Universidade Estácio De Sá, Universidade São Judas Tadeu.
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Silvio Santos
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Silvio Santos
Gerente De Negócios | Vendas | Televendas | E-Commerce | Marketing | Estratégia | Gestão De Equipes | Desenvolvimento De PessoasCuritiba, Pr1gmail.com -
Silvio Santos
Node.Js | Typescript | Sre | Devsecops | Incident Response | Monitoring | Datadog | Zabbix | Grafana | DynatraceSão Paulo, Sp
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