Shane Carlson Email & Phone Number

Reno, Nv, Us

San Francisco, California, Us

Santa Clara, Ca, Us

Lead a team of pre-sales industry architects across the Americas focused on driving line of business transformation for our customers by leveraging the capabilities of the ServiceNow platform. Industry Focus Areas:Financial Services - Banking, Wealth, InsuranceManufacturingHealthcare and Life SciencesTechnology, Media, TelecomRetail and Hospitality

Santa Clara, Ca, Us

Increasing responsibility across geographies to include Canada, Latin America, and the Western United States. Build and lead a team of pre-sales Enterprise Architects & Field CTOs who are responsible for:- Aligning with clients VP and C-Level Executive Leadership and driving the outcomes with strategic vision through design thinking and human centered design activities- Collaborating with the Account teams, participate in account strategy & planning, developing account strategies to ensure execution and client success- Working with ServiceNow Executive Sponsors to drive executive briefings and follow on action with key clients- Collaborate across product, customer success, professional services, industry, and alliance teams to ensure we drive the best outcomes and an aligned perspective to our customers- Team with customer Enterprise Architects to enable them to best leverage the capabilities of the ServiceNow platform to drive business outcomes across their enterprise- Work with partners in our partner ecosystem to ensure that they are aligned around the architectural vision and implementation approaches to ensure the best outcomes for our customers- Contribute to the development of opportunities that drive multi-year sales pipeline and NNACV- Build out team of Industry aligned architects to support vertical industry reference architectures and expertise for the following industries: - Manufacturing - Financial Services (Banking, Insurance, Wealth) - Tech, Media, Telecom - Retail & Hospitality - Energy & Utilities

Santa Clara, Ca, Us

Build and lead a team of pre-sales Enterprise Architects who are responsible for:- Aligning with clients VP and C-Level Executive Leadership and driving the outcomes with strategic vision through design thinking and human centered design activities.- Collaborating with the Account teams, participate in account strategy & planning, developing account strategies to ensure execution and client success.- Working with ServiceNow Executive Sponsors to drive executive briefings and follow on action with key clients.- Collaborate across product, customer success, professional services, industry, and alliance teams to ensure we drive the best outcomes and an aligned perspective to our customers.- Team with customer Enterprise Architects to enable them to best leverage the capabilities of the ServiceNow platform to drive business outcomes across their enterprise.- Work with partners in our partner ecosystem to ensure that they are aligned around the architectural vision and implementation approaches to ensure the best outcomes for our customers.- Contribute to the development of opportunities that drive multi-year sales pipeline and NNACV

Santa Clara, Ca, Us

Work with Executives and key business leaders to help our customers envision and realize their transformation ambitions in support of their strategic goals. Acting as a trusted advisor to work with these leaders and their teams to create designs and achievable roadmaps to accelerate these transformations and help them understand how the ServiceNow Platform is a key element in their overall enterprise architecture.Responsible for:- Aligning with client Executive Leadership and driving the outcomes with strategic vision through design thinking and human centered design activities. - Collaborating with the Account teams, participate in account strategy & planning, developing to ensure execution and client success.- Working with ServiceNow Executive Sponsor to drive executive briefings and follow on action with key clients.- Collaborate across product, customer success, professional services, industry, and alliance teams to ensure we drive the best outcomes and an aligned perspective to our customers. - Team with customer Enterprise Architects to enable them to best leverage the capabilities of the ServiceNow platform to drive business outcomes across their enterprise. - Work with partners in our partner ecosystem to ensure that they are aligned around the architectural vision and implementation approaches to ensure the best outcomes for our customers.

Santa Clara, Ca, Us

Provide strategic guidance and insight to Servicenow's largest and most innovative clients. Inspire our clients to accelerate their digital transformations and make the "world of work", work better for their people. Emphasis on large scale transformation of legacy business processes.

Focused on strategic advisory to multiple early stage startups and tech companies in the areas of digital workflows, automation, artificial intelligence, aerospace and other technologies focused on transforming human experiences through software and cutting edge hardware.- One company was ultimately acquired, while another has gone on to acquire 6 other companies in their space.

Trusted strategic advisor to businesses on a journey of transformation from functional technology models to outcome oriented organizations that are prepared to do business in a digitally focused world. Also focused on strategic advisory to startups and tech companies in the areas of service management, automation, artificial intelligence and other technologies focused on transforming human experiences. Specialties include:IT Service Management ModernizationBusiness Process Automation and OptimizationEnterprise Service ManagementDevOps and Agile approaches to projects and Software DevelopmentDigital GovernanceProduct Strategy and Industry Evangelism

Denver, Colorado, Us

Ashburn, Virginia, Us

Responsible for driving global Service Management Strategy for CSC's Portfolio of Services. Work with Industry analysts and CSC clients to best understand where the industry is going and anticipate demand for future products and services. Lead efforts for Digital Transformation product offerings. Represent CSC at Industry events and provide thought leadership both inside CSC and in the broader IT Industry at large. Drive product roadmaps and strategy for key products such as:Enterprise Service DeskOnsite SupportITSM (Service Management)SIAMAsset and Configuration Management (CMDB)Define and influence key strategic partner relationships with vendors.Drive roadmap for how best to leverage technology (existing and emerging) to support CSCs Service Management offerings. Key Technologies:ServiceNowBlazentPerspectiumIBM WatsonMuleSoft

Ashburn, Virginia, Us

Focus on managing Fruition's partner channel for Global Service Integrators, IT Outsourcing (ITO), Managed Service Providers and other key partners to facilitate and grow our global IT Service Management capabilities and offerings across the globe.Drove sales growth in first 12 months through partner channel that represented 20% of overall company revenue for fiscal year 2014. Positioned company as a key supplier of ServiceNow services for several major ITO providers.

Ashburn, Virginia, Us

Guide and direct teams of consultants that work with Global 2000 and Fortune 500 clients to understand, define, and improve Complex Business Processes then fully enable desired business outcomes through a combination of best practiced based process design and tool based enablement via the ServiceNow Platform. Work from initial lead development through delivery and ongoing business development.

Teaneck, New Jersey, Us

Responsible for an IT Management Consulting Practice and team of consultants who work with clients from pre-sales through project implementation to ensure client success related to IT Process Design and Continuous Improvement, ITSM, IT Governance, Organizational Change Management, Organizational Transformation, Business Process Outsourcing, Technology Outsourcing and other critical IT Leadership initiatives. Leverage a variety of frameworks and tools in the execution of our engagements such as:ITIL V2/V3/2011CobITCMMI-SVCMOFLEANSix SigmaISO 20000AgileDevOpsAct as the Practice lead for North America for Cognizant's ServiceNow Practice which includes:ArchitectureDesignImplementationImprovementCustom Application DevelopmentBusiness Process AutomationIntegrationAlso responsible for managing the Cognizant Process Model and Pathfinder Process Content Management products. Responsible for working with clients and various product users to ensure products continue to remain relevant and deliver expected business value. Manage product releases for enhancements, improvements, and bug fixes. Work with developers, graphic designers, and other product leads to ensure overall product User Experience and User Design aspects are met.

Work with a variety of clients to plan for and implement successful IT Service Management and IT Governance initiatives. Leverage best practices such as ITIL, Six Sigma, CobIT and others in the course of assisting IT departments to align with and deliver results for the businesses they support. Specialized in ITSM Program Management, Process Design, Process Improvement, Process enablement through the appropriate application of tools.

Reno, Nv, Us

Direct all aspects of the EMPLOYERS IT Client Services organization including Service Desk, Desktop Support, and other aspects of supporting the employees of EIG in all of thier technology needs to include the design and delivery of critical business applications, IT Services and Products.Managed the IT Portfolio of Services and Products to include:DesignDelivery DeploymentSupportProduct RoadmapsWorked as a Product Owner for key Business Applications. Worked with Business Analysts, Program Managers, Developers, Marketing, Business Owners and other key stakeholders to ensure overall product User Experience met or exceeded product stakeholder expectations.

Reno, Nv, Us

Leveraged ITIL best practices in the course of designing, implementing, and the ongoing oversight of IT Service Management processes including Incident, Change, Inventory (Asset), CMDB, and Release processes. Contributed in the design and implementation of a RUP based SDLC. Implemented and oversaw the ongoing execution of the ITIL best practice framework. Successfully implemented FrontRange's ITSM product suite. Including Incident, Change, Inventory (Asset), CMDB, and Release Modules.

Boise, Idaho, Us

Planned effort to create an actionable IT Service Catalog and Service Request fulfillment process. Provided leadership and insight to ITSM/ITIL related process areas including Service Level Management, Change Management, Configuration Management, Capacity Management, Financial Management (of IT Services), and others. Lead effort to reorganize related IT Hosting Services into a coherent Application Hosting service offering. Acted as a strategic IT partner for key business units (Supply Chain, Store Support, Central Distribution). Utilized Six Sigma process improvement methodologies to develop or improve processes for the management of IT Service Delivery.

Mountain View, California, Us

Implemented and oversaw the ongoing execution of the ITIL best practice framework. Leveraged ITIL best practices in the course of designing,implementing, and the ongoing oversight of IT Service Management processes. Designed, implemented, and managed actionable IT Service Catalogs to include the management of a Portfolio of IT Services focused on end user computing products. In this capacity, acted as a product manager for these services to ensure that services were designed and deployed in such a way as to maximize the degree to which those products enabled their users to fulfill vital business functions.Utilized Six Sigma process improvement methodologies to develop or improve processes for the management of IT Service Delivery. Designed and managed process for accepting proposal requests (RFPs) on behalf of business units and working with IT Service Providers to provide adequate planning information so that business leaders can make informed decision regarding their technology needs.Communicate relevant policies and processes to IT service teams to ensure consistent application of IT Service Management practices. Worked with offshore outsource partners in India to ensure enforcement and effective application of IT polices and processes. Participated in Sarbanes Oxley (SOX) and SAS 70 compliance audits.

Centennial, Colorado, Us