Shane Carlson Email & Phone Number

Reno, NV, US

San Francisco, California, US

Santa Clara, CA, US

Lead a team of pre-sales industry architects across the Americas focused on driving line of business transformation for our customers by leveraging the capabilities of the ServiceNow platform. Industry Focus Areas:Financial Services - Banking, Wealth, InsuranceManufacturingHealthcare and Life SciencesTechnology, Media, TelecomRetail and Hospitality

Santa Clara, CA, US

Increasing responsibility across geographies to include Canada, Latin America, and the Western United States. Build and lead a team of pre-sales Enterprise Architects & Field CTOs who are responsible for:- Aligning with clients VP and C-Level Executive Leadership and driving the outcomes with strategic vision through design thinking and human centered.

Santa Clara, CA, US

Build and lead a team of pre-sales Enterprise Architects who are responsible for:- Aligning with clients VP and C-Level Executive Leadership and driving the outcomes with strategic vision through design thinking and human centered design activities.- Collaborating with the Account teams, participate in account strategy & planning, developing account.

Santa Clara, CA, US

Work with Executives and key business leaders to help our customers envision and realize their transformation ambitions in support of their strategic goals. Acting as a trusted advisor to work with these leaders and their teams to create designs and achievable roadmaps to accelerate these transformations and help them understand how the ServiceNow Platform.

Santa Clara, CA, US

Provide strategic guidance and insight to Servicenow's largest and most innovative clients. Inspire our clients to accelerate their digital transformations and make the "world of work", work better for their people. Emphasis on large scale transformation of legacy business processes.

Focused on strategic advisory to multiple early stage startups and tech companies in the areas of digital workflows, automation, artificial intelligence, aerospace and other technologies focused on transforming human experiences through software and cutting edge hardware.- One company was ultimately acquired, while another has gone on to acquire 6 other.

Trusted strategic advisor to businesses on a journey of transformation from functional technology models to outcome oriented organizations that are prepared to do business in a digitally focused world. Also focused on strategic advisory to startups and tech companies in the areas of service management, automation, artificial intelligence and other.

Denver, Colorado, US

Ashburn, Virginia, US

Responsible for driving global Service Management Strategy for CSC's Portfolio of Services. Work with Industry analysts and CSC clients to best understand where the industry is going and anticipate demand for future products and services. Lead efforts for Digital Transformation product offerings. Represent CSC at Industry events and provide thought.

Ashburn, Virginia, US

Focus on managing Fruition's partner channel for Global Service Integrators, IT Outsourcing (ITO), Managed Service Providers and other key partners to facilitate and grow our global IT Service Management capabilities and offerings across the globe.Drove sales growth in first 12 months through partner channel that represented 20% of overall company revenue.

Ashburn, Virginia, US

Guide and direct teams of consultants that work with Global 2000 and Fortune 500 clients to understand, define, and improve Complex Business Processes then fully enable desired business outcomes through a combination of best practiced based process design and tool based enablement via the ServiceNow Platform. Work from initial lead development through.

Teaneck, New Jersey, US

Responsible for an IT Management Consulting Practice and team of consultants who work with clients from pre-sales through project implementation to ensure client success related to IT Process Design and Continuous Improvement, ITSM, IT Governance, Organizational Change Management, Organizational Transformation, Business Process Outsourcing, Technology.

Work with a variety of clients to plan for and implement successful IT Service Management and IT Governance initiatives. Leverage best practices such as ITIL, Six Sigma, CobIT and others in the course of assisting IT departments to align with and deliver results for the businesses they support. Specialized in ITSM Program Management, Process Design.

Reno, NV, US

Direct all aspects of the EMPLOYERS IT Client Services organization including Service Desk, Desktop Support, and other aspects of supporting the employees of EIG in all of thier technology needs to include the design and delivery of critical business applications, IT Services and Products.Managed the IT Portfolio of Services and Products to.

Reno, NV, US

Leveraged ITIL best practices in the course of designing, implementing, and the ongoing oversight of IT Service Management processes including Incident, Change, Inventory (Asset), CMDB, and Release processes. Contributed in the design and implementation of a RUP based SDLC. Implemented and oversaw the ongoing execution of the ITIL best practice framework..

Boise, Idaho, US

Planned effort to create an actionable IT Service Catalog and Service Request fulfillment process. Provided leadership and insight to ITSM/ITIL related process areas including Service Level Management, Change Management, Configuration Management, Capacity Management, Financial Management (of IT Services), and others. Lead effort to reorganize related IT.

Mountain View, California, US

Implemented and oversaw the ongoing execution of the ITIL best practice framework. Leveraged ITIL best practices in the course of designing,implementing, and the ongoing oversight of IT Service Management processes. Designed, implemented, and managed actionable IT Service Catalogs to include the management of a Portfolio of IT Services focused on end user.

Centennial, Colorado, US