Vladimir Lessage Email & Phone Number

Lincoln, Rhode Island, United States

Lincoln, Rhode Island, United States

Pascoag, Rhode Island, United States

• DJ• Music Producer• Provide quotes for social and corporate events • Prepare service agreements and invoices • Coordinate event scheduling with DJ partners

Lexington, Massachusetts, United States

Remote

• Created and edited knowledge base articles and internal macros for multiple e-commerce platforms• Reviewed data files, investigated reported issues, escalated bugs to development teams, authored feature requests• Communicated and collaborated with CS, Engineering and Product teams to improve software performance and resolve complex issues• Trained team members and new Customer Success colleages

Massachusetts & Rhode Island

• Scheduled and completed home showings with homebuyers• Advertised properties for sale; Prepared CMAs for clients, negotiated the purchase and sale of residential properties

Newton, Ma

• Provided Technical Support via Jira Service Desk, email and web; troubleshoot reported incidents• Optimized software configuration and provide solutions to unique use cases• Created and maintained support and sales documentation • Conducted product demonstrations for new employees and clients• Worked closely with developers to resolve software configuration issues and bugs• Created Feature Requests and User Stories in collaboration with Product Managers

Framingham, Ma

• Worked closely with development teams on fixing software bugs• Collaborated with Product team on missing requirements from user stories• Performed Tier 2 investigation for reported Production Incidents and Service Requests• Led daily scrum meetings• Served as Support Team point of contact for different internal departments• Oversaw two co-operative college students

Beverly, Massachusetts, United States

• Assumed Supervisor position within 6 months of being hired• Investigated and resolved escalated customer issues• Ensured proper staffing and phone/email availability for 15+ customer service representatives

• Handled all aspects of setting up and opening of the restaurant• Maintained food costs at a profitable level for establishment• Handled financial tasks which included recording sales transactions; accounts payable and obtaining credit lines for the business• Conducted hiring process and carried out termination of personnel as needed

• Performed damage appraisals on customer vehicles and determined related damages; explained repairs• Ensured Indemnification and timely settling total losses while ensuring a high level of customer service

• Assumed Assistant Manager position after first month of scheduled six-month training• Assisted in sales to commercial and retail customers• Completed outside sales calls to new customers • Followed up on past due accounts as necessary• Batched sales receipts and other documents on a daily basis • Supervised 2 part-time employees.

Bachelor'S Of Science, Business Administration, 3.78

Activities and Societies: International Students' Union (treasurer), Black Students' Union (treasurer), Massachusetts Hall Of Black.

Associate Of Arts, Business Administration, 3.95

Activities and Societies: Caribbean clubSumma Cum Laude

High School Diploma