Gabriel Exantus Email & Phone Number

United States

●Installs, maintains and services company and/or multi-vendor equipment at customer locations in response to assigned service calls within established service level agreement timeframes.●Possesses basic customer service communications skills to maintain positive customer relations.●Installs, maintains and services assigned equipment at customer locations.●Performs diagnostics and testing of ATMs to ensure performance SLAs and Service quality meets/exceeds established… Show more ●Installs, maintains and services company and/or multi-vendor equipment at customer locations in response to assigned service calls within established service level agreement timeframes.●Possesses basic customer service communications skills to maintain positive customer relations.●Installs, maintains and services assigned equipment at customer locations.●Performs diagnostics and testing of ATMs to ensure performance SLAs and Service quality meets/exceeds established specifications.●Enlists the assistance of more experienced technicians, lead technicians, and/or technical support when required to resolve complex problems.●Utilizes the Burroughs Process (PAIR-CPR) to deliver high-quality service.●Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.●Takes responsibility for potential or desired follow-up services or problem escalation.●Maintains parts inventory with high degree of accuracy.●Maintain service keys in secure manner. Show less

United States

●Adhere to company rules and regulations and make safety a priority at all times.●Perform various functions within the yard, support site operations teams, internal transportation field teams, and external carriers, as needed, to ensure all trailers arrive and depart on time with zero defects and to maintain workflow for buildings●Operate Commercial Motor Vehicles (CMVs) on non-public roads or in yard to move trailers to/from dock and parking locations.●Operate CMVs on public roads… Show more ●Adhere to company rules and regulations and make safety a priority at all times.●Perform various functions within the yard, support site operations teams, internal transportation field teams, and external carriers, as needed, to ensure all trailers arrive and depart on time with zero defects and to maintain workflow for buildings●Operate Commercial Motor Vehicles (CMVs) on non-public roads or in yard to move trailers to/from dock and parking locations.●Operate CMVs on public roads as required while staying on predetermined routes and using approved equipment.●Comply with company policies, procedures, and DOT regulations (size, weight, route designations, parking, trailer designations, violation and incident reporting requirements, break periods, etc.)●Complete driver vehicle inspection reports on equipment and notify managers of any maintenance or delivery issues encountered.●Follow hostler and delivery schedules, track and report working hours and breaks at appropriate times, adhere to yard safety policies, obey all applicable traffic laws, and drive in accordance with weather/road conditions.●Work primarily outside and drive different commercial motor vehicles over the road.●Work at nearby sites locations within the area needed to support the business●Drive, maneuver, and load/unload a truck using approved equipment (pallet jack, etc.)●Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.●Work as a peer trainer on an as needed basis to support the business.●Associate will be required to obtain their Driver Qualification File (DQF) and Commercial Driver’s License (CDL) as a condition of the role. Show less

Stoughton, Massachusetts, United States

●Responsible for the proactive, day-to-day monitoring of the Amazon Safety program.●Assist the safety manager in monitoring safety compliance and provide assistance in the identification of potential safety hazards within the FC environment.●Engage in a professional manner with the entire FC workforce and management team as it relates to safety awareness and education. ●Communicate, both written and orally, to assist in correcting violations and promote the program… Show more ●Responsible for the proactive, day-to-day monitoring of the Amazon Safety program.●Assist the safety manager in monitoring safety compliance and provide assistance in the identification of potential safety hazards within the FC environment.●Engage in a professional manner with the entire FC workforce and management team as it relates to safety awareness and education. ●Communicate, both written and orally, to assist in correcting violations and promote the program of safety awareness.●Reviewing and updating SOP as required●Assisting in keeping work area clean and organized●Identifying and addressing safety hazards within the work area●Coaching associates to work safely at all times●Participating in safety initiatives●Referring all job injuries immediately to area manager. Show less

Stoughton, Massachusetts, United States

●Receive and sort inventory●Get customer orders ready for delivery●Use technology like scanners, computers, and handheld printers●Lift up to 49 pounds●Stand, walk, push, pull, squat, bend, and reach during shifts●Use carts, dollies, hand trucks, and other gear to move items around●Go up and down stairs (where applicable)●Work at a height of up to 40 feet on a mezzanine (where applicable)

Brockton, Massachusetts, United States

●Answers incoming calls.●Directs call to the staff, or departments through the switchboard or PBX system.●Places outgoing calls.●Fully aware of and provides information about the clinical procedures to patients.●Participate in telephone operator board meetings or PBX switchboard operations.●Scheduling doctors’ appointments for patients and employees.●Taking action when an emergency call is required.●Following telephone etiquette.●Trains or assists with training… Show more ●Answers incoming calls.●Directs call to the staff, or departments through the switchboard or PBX system.●Places outgoing calls.●Fully aware of and provides information about the clinical procedures to patients.●Participate in telephone operator board meetings or PBX switchboard operations.●Scheduling doctors’ appointments for patients and employees.●Taking action when an emergency call is required.●Following telephone etiquette.●Trains or assists with training new telephone operators in performance of job duties.●Assist with the Adult medicine department in providing assistance to the patients.●Answers incoming calls and directs appropriately.●Verifies patient’s name, address, telephone number and date of birth.●Schedules appointments using the appointment template.●Verifies the patient’s insurance information and also books a pre-registration appointment when applicable.●Turns answering service on and off.●Obtains messages from answering service; contacting patients or notifying appropriate staff of message.●Notifies patients of cancelled or rescheduled sessions by telephone and mail if necessary. Cancels appointments in the computer.●Responds to TTD calls Show less

Port-Auprince, Haiti

●Oversees all company social media accounts management●Develops engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages●Analyze competitive landscape, providing trend analysis & business recommendations to counter competitor strategy●Monitor social media sites (including Facebook, Instagram, Twitter, TikTok and Linkedin) daily, providing trend analysis & strategy recommendations to aid in content… Show more ●Oversees all company social media accounts management●Develops engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages●Analyze competitive landscape, providing trend analysis & business recommendations to counter competitor strategy●Monitor social media sites (including Facebook, Instagram, Twitter, TikTok and Linkedin) daily, providing trend analysis & strategy recommendations to aid in content creation●Work with third party agencies to develop original and engaging content●Conceptualize and develop influencer/ambassador led content for social platforms●Monitor competitors’ social media pages and feed info to Marketing Team●Work with Marcomms team to develop creative in accordance with social media best practices●Providing weekly/monthly engagement reports to the team highlighting the success and challenges of our social media efforts●It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent●Incumbent may, and probably will be asked to perform other duties as required●Assist customers through Digicel Web Chat service. Show less

Haiti

●Manage internal and external customers Mailboxes in French, English, Spanishand Creole of: Kliyan Pam / Noulapouou program.●Manage the line 1010 / assistance to employees.●Contact by calls internal and external customers for assistances.●Ensure technical follow-up, facts to report, proposals of internal and externalcustomers with relevant departments via emails and calls.●Prepare Weekly and monthly reports Customer Care Haiti / Kliyan Pam / Noulapouou activities.

Port-Au-Prince, Haiti

●Resolves customer queries: Digicel+ products and services, billing, fault reports and provide general company information.Escalates queries in accordance with the query resolution procedure dictated by the Customer Care Centre.●Handle fault reports by troubleshooting fault with End User equipment.Ensure resolution of all queries are handled within agreed SLAs.●Log all queries as required in Customer Ticketing Tool.Identify trends from customer faults for possible network… Show more ●Resolves customer queries: Digicel+ products and services, billing, fault reports and provide general company information.Escalates queries in accordance with the query resolution procedure dictated by the Customer Care Centre.●Handle fault reports by troubleshooting fault with End User equipment.Ensure resolution of all queries are handled within agreed SLAs.●Log all queries as required in Customer Ticketing Tool.Identify trends from customer faults for possible network outages and escalate to NOC and Service Delivery for investigation.Deliver Quality Service Standards on all customer interaction including but not limited to calls and digital interactions.●Adhere to schedule in order to be available to support customers.●Utilize the Company's tools, equipment and applications in a responsible manner as to not cause damages and/or loss of service.●Demonstrate professional behavior at all times, ensuring that there is no breach in confidentiality of Company and Customer information that you are privy to in carrying out your responsibilities.●Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.●Working safety is a continuing condition of employment. Digicel Haiti committed to establishing and maintaining a safe and healthy working environment and considers safety to be an integral aspect of every job function. As a condition of your employment, you will be required to observe and fully comply with all HSE rules, policies, procedures and applicable legislative provisions as well as wear the appropriate personal protective equipment "PPE' where and when applicable. Show less

Port-Au-Prince, Haiti

●Overseeing local and regional sales, promotions and campaigns●Planning and directing the hiring and training of new Sales Representatives●Directing and coordinating all sales activities locally and regionally●Preparing sales budgets and projections and approving expenditures●Tracking and analyzing sales statistics based on key quantitative metrics●Handling and resolving customer complaints regarding a product or service●Setting discount rates and determining price… Show more ●Overseeing local and regional sales, promotions and campaigns●Planning and directing the hiring and training of new Sales Representatives●Directing and coordinating all sales activities locally and regionally●Preparing sales budgets and projections and approving expenditures●Tracking and analyzing sales statistics based on key quantitative metrics●Handling and resolving customer complaints regarding a product or service●Setting discount rates and determining price schedules●Advising distributors and dealers on policies and Standard Operating Procedures (SOPs)●Serving as the face of the organization to internal and external partners●Making data-informed decisions to drive performance and resource allocation●Developing and maintaining relationships with key clients●Setting sales quotas and goals●Overseeing and directing performance of the sales team●Identifying emerging markets to find new sales opportunities●Defining and executing territory sales plans●Lead and manage my team ability to analyze accident data, new processes, and machinery for potential safety concerns and conduct job hazard and job safety analyses.●Provide tools, resources, and environments that support safe, efficient, healthy behaviors and encourage my employees to proactively manage their health and wellbeing.●Plan, administer, supplies inventory controls, and sales management.●Identify potential safety hazards and acting in a proactive manner.●Provide immediate aid to the employees.●Manage (QuickBooks Cash/Credit payment). Show less

Associate'S Degree, Business Career, A+

Activities and Societies: School of Business Business Career Classes

Future Entrepreneurs

Bachelor'S Degree, Marketing/Marketing Management, General, Degree Obtained

Activities and Societies: Soccer and basketball Tournament